Director of Contact Tracing

LT-2YRS (Position is Exempt from the State of DE Merit System)

Recruitment #090820-MUAH09-350500

Summary Statement

The Director Contact Tracing in Delaware is responsible for the strategic management, implementation and evaluation of the statewide contact tracing program. This position reports directly to the Director of Public Health, and works with the State Epidemiologists and the Division of Public Health (DPH) leadership, Cabinet Secretaries, and the Governor’s Office. The Director of Contact Tracing must ensure a robust and efficient workforce and system for contact tracing in the State of Delaware, and will also oversee the NORC telephonic contact tracing program and contract.  This position will act as the product owner for the Delaware Contact Tracing System being developed by Enovational.  This position requires a professional with demonstrated experience in leading major initiatives and managing staff to achieve objectives in a fast-paced, deadline driven environment.

Essential Functions

Essential functions are fundamental, core functions common to positions in the class series and are not intended to be an exhaustive list of every job duty for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Attend and facilitate regular leadership calls with the Governor’s Office and various state leaders and vendors to ensure coordination and alignment with Delaware’s COVID-19 Contact Tracing initiative.   Ensure all parties have access to dashboards and reports. 
  • Conduct multiple team (NORC, DPH Epi, and DPH Field) weekly case reviews to ensure cases and contacts are handled efficiently and within 24 hours. 
  • Manage continual process improvement through monitoring, refining, and optimizing workflow and processes. Ensure transparent processes and timelines on the development of Salesforce/Delaware Contact Tracing System. Support integration of efforts, such as the exposure notification app. 
  •  Work with Director of Community Health Director and Office of the Medical Director, to ensure DPH Field Teams and DPH Epidemiology Teams are fully trained.  Ensure all teams have access to reports and dashboards. 
  • Act as product owner of DCTS, gathering system issues and system improvement ideas for future system development from NORC, DPH Field Teams, and DPH Epidemiologist Teams.  Prioritize for development, testing, implementation and ensuring quality in production environment. Monitor follow up from all stakeholders to ensure all issues are addressed in a timely manner.

Job Requirements

JOB PREFERRED QUALIFICATIONS for Director of Contact Tracing
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

  1. Possession of a Master's Degree in Public Health, Epidemiology, Sciences, Social Sciences, or Statistics.
  2. Four years experience in Public Health to include data analysis.
  3. Two years of supervision experience in Public Health to include data analysis.
  4. Possession of leadership skills and experience working with groups that have varying priorities but one common goal.

Additional Posting Information

Limited Term (LT) not to exceed 2 years.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and resume to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.

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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at