This position will supplement current Operations staff as a Human Resources Information System (HRIS) Specialist III and will be a functional subject matter expert and system support specialist for the State of Delaware's ERP applications. ERP applications include PHRST Oracle/PeopleSoft, eSTAR Time and Attendance and functionality used by both. This position will be responsible for providing system support, analysis of data, communication and coordination with End Users and key stakeholders.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Provides central support for HRIS applications, helpdesk operations and/or data reporting to end users which include all state agencies, school districts, charter schools and higher education, vendors and to other central organizations such as counties and municipalities.
- Researches and resolves customer inquiries/requests, or system problems, performs scheduled activities, recommends solutions or alternate methods to meet requirements.
- Processes data change requests to update or correct data in the system, and resolves issues and user access/security; documents and tracks customer inquiries and resolutions using an internal automated system.
- Explains and applies state and federal laws, rules, regulations, policies and procedures pertaining to statewide HRIS.
- Maintains data integrity by running queries, analyzing data and communicates this information to end users.
- Participates in HRIS business requirements analysis, system testing and change management of system implementations, upgrades, patches and enhancements.
- Runs, maintains and supports a variety of reports or queries utilizing appropriate reporting tools for ongoing customer needs.
- Runs and monitors system processes to ensure accuracy of data.
- Maintains, reviews and verifies table configuration in system.
- Reviews existing business processes, policies and procedures, identifying opportunities for process improvement and increased efficiency.
- Attends meetings for process deadlines, issue and root cause identification, options for solutions, transition and hand-off.
- Updates HRIS procedures and job aids for staff and end users.
JOB REQUIREMENTS for HRIS Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Two years experience in performing human resource information systems (HRIS) support for HRIS applications that manage functions such as Human Resources, Pension, Benefits, Payroll or Time and Attendance.
- Two years experience in using an automated human resources, pension, payroll or benefits information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Two years experience in resolving customers’ inquiries, requests, or system problems such as researching issues, analyzing data, interpreting information; providing direction, guidance and instruction, or processing data change requests using an internal automated system.
- One year experience in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet business requirements and user needs.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.