Human Resources Technician/Senior Human Resources Technician

Recruitment #080218-MACA01-350100

Summary Statement

The incumbent in this position provides professional human resources services for a large number of staff/customers at the New Castle Regional Benefits Human Resources Office which includes a 24 hour facility.  The incumbent provides customer service regarding benefits, pay, leave, pensions and related Human Resource functions.  The incumbent processes a high volume of PHRST transactions which impact the operational human resources and payroll activities.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Human Resources Technician:

  • Reviews human resources transactions for accuracy and compliance with merit rules, federal guidelines and departmental procedures; prepares less complex, more routine human resource documents for processing.
     
  • Provides routine information to employees and applicants in areas of assigned human resources responsibilities.
     
  • Prepares memos, letters and general correspondence in support of human resources activities.

Senior Human Resources Technician:

  • Review and prepare all human resources transactions for accuracy and compliance with merit rules, federal/state guidelines and departmental procedures.
     
  • Provide information and guidance to employees, applicants, supervisors, and managers in areas of assigned human resources responsibilities regarding the processes, procedures and program requirements.
     
  • Research and resolve a myriad of problems associated with employee and applicant circumstances.
     
  • Prepare memos, letters, reports and general correspondence in support of human resources activities.
     
  • Represent department/agency at human resources meetings and job fairs.
     
  • May provide technical assistance, training and oversee the work of lower level employees.

Job Requirement Series

JOB REQUIREMENTS for Human Resources Technician
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • Possession of a Bachelors degree or higher in Human Resource Management, Public Administration, Business Administration, Psychology, Sociology, Behavioral Science, Political Science or related field.

          OR

  • Possession of a SPHR, PHR, IPMA-CP, IPMA-CS or equivalent professional human resource certification OR for current State employees, the Statewide Human Resources Certification.

    OR
  1. Six months experience in processing human resource transactions in areas such as pay, benefits, applicant services, labor relations or employment practices in accordance with laws, rules, regulations, policies and procedures; providing guidance and information to others; researching and resolving problems.
  2. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

 


JOB REQUIREMENTS for Senior Human Resources Technician
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • Possession of Bachelors degree or higher in Human Resource Management, Public Administration, Business Administration, Psychology, Sociology, Behavioral Science, Political Science or related field.

         OR

  • Possession of a SPHR, PHR, IPMA-CP, IPMA-CS or equivalent professional human resource certification OR for current State employees, the Statewide Human Resources Certification. 

         OR 

  1. One year experience in processing human resource transactions in areas such as pay, benefits, applicant services, labor relations or employment practices in accordance with laws, rules, regulations, policies and procedures; providing guidance and information to others; researching and resolving problems.
  2. One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Benefits

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@state.de.us.