This level is responsible for specializing in one area such as titles or driver improvement or having responsibility for two or more areas such as uninsured motorists, registration, driver license issuing or driver license processing. This level is differentiated from the lower level by the diversity of work performed; processes the more complicated transactions and interprets/explains them to others.
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Read, speak and write English and Spanish fluently.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Issues various documents/forms such as titles, registrations, driver licenses, conditional licenses, suspensions/revocations and specialty tags.
- Reviews various documents such as certificate of title, bills of sale, proof of insurance and vehicle identification, wills, power of attorney, driver licenses, birth certificates, passports, court documents, alien registrations and registration, inspection and insurance cards to determine validity, authenticity, accuracy, completeness and eligibility.
- Interprets and explains applicable state and federal motor vehicle laws, rules, regulations, policies and procedures to the public, attorneys, lien and insurance companies, court and law enforcement staff, automobile dealers and other states.
- Accesses various information systems to register voters, input driver or vehicle information or to check such things as warrants, outstanding fines, driving records, applicants issued a license in another state, transaction activity and fees collected.
- Computes and collects fees/penalties relating to documents processed as determined by law; sets up and maintains installment accounts.
- Operates a variety of office equipment.
- Deals courteously with the public in stressful situations when explaining ineligibility.
- May conduct/score vision, oral, and written tests to driver license applicants.
JOB REQUIREMENTS for Motor Vehicle Specialist II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
- Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Six months experience in applying motor vehicle laws, rules, regulations, standards, policies, and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Conditions of Hire
Applicants must be legally authorized to work in the United States. DelDOT does not provide employment-based sponsorship.
Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.