This Position is Exempt from the State of Delaware Merit System
|Opening Date||7/10/2019 12:00:00 AM|
|Closing Date||7/17/2019 11:59:00 PM|
|Type of Recruitment||Exempt-Non Merit|
|Shift Hours||Position requires shift work and is governed by an established shift schedule.|
|Agency||Department of Technology & Information|
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904)
|Contact Name||Human Resources|
The Service Support Specialist provides day-to-day help desk support for the customer base of the Department of Technology and Information (DTI). The Service Support Specialist is responsible for:
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
JOB REQUIREMENTS for the DTI Service Support Specialist:
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.
Possess current (within the last year) experience providing direct help desk support.
Possess a minimum of six (6) months experience working in a computer technical environment.
Possess a minimum of six (6) months professional experience troubleshooting, installing, upgrading and repairing personal computers, and peripheral devices.
Possess a minimum of six (6) months experience with basic network troubleshooting skills.
Possess a minimum of six (6) months experience with automated help desk application tools.
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|
|Contact us via conventional means.||For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at firstname.lastname@example.org.|