As the Office of Incident Resolution Administrator, the incumbent will monitor and oversee: the reportable incident, client rights and the HIPAA investigative processes to ensure compliance with Federal/State Law/Regulations & with the DDDS Home & Community Based Waiver requirements. Duties include: protecting client rights, conducting and ensuring time frames for investigations are met, ensuring corrective action, and providing administrative follow up. Additionally, this person will be responsible for supervising four to six direct reports.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Organizes and directs services delivery by planning and scheduling program activities and coordinating specialized support services.
- Provides direction and guidance to professional and supervisory staff in the development, implementation and evaluation of comprehensive training and care plans for each client in the unit.
- Oversees the implementation of monitoring systems for evaluation of services and protection of clients' rights, implements corrective and/or preventative action as indicated.
- Conducts team meetings in order to resolve programmatic and management issues and makes recommendations to superior on program needs.
- Plans and assigns work of program staff directly and through subordinate supervisors.
- Reviews and evaluates work, interviews and hires program staff.
- Develops, plans and oversees the implementation of training programs such as programmatic techniques, client training, behavior shaping methods, data collection techniques, varied care-providing techniques and in protection of clients' rights.
- Participates on committees and task forces as assigned.
JOB REQUIREMENTS for Developmental Disabilities Program Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Possession of a Bachelors degree or higher in Behavioral or Social Science or related field OR a Registered Nurse license.
- Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
- Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
- Six months experience in working with persons with developmental disabilities.
- Six months experience in interpreting rules, guidelines, standards, policies and procedures that govern the care of developmentally disabled persons.
- Six months experience in developing policies or procedures.
- Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
- Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.