Revenue Production Processing Manager

Recruitment #062620-MABZ58-250600

Summary Statement

This position manages all aspects of document processing operation for a large division, which leads to the entry of documents in the division's automatic systems. This area is responsible for all stages of processing, including mail receipt, imaging, deposit processing, data entry, and archival storage, as well as managing the preparation of outgoing mail. The manager supervises, through supervisory staff, 35-45 merit and casual/seasonal employees and manages multiple contracts for equipment and related services. Knowledge of mailroom equipment is preferred..

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Designs and implements information processing, records management, document processing and financial services programs. Develops, modifies and implements policies and procedures assuring maximum production and quality performance levels.
  • Directs the production activities by approving priorities, authorizing staffing of schedule changes and assigning resources to meet user service requirements.
  • Manages contracts for equipment, software and services. Manages RFP process for assigned contracts to include review of bids, selection of vendors and overseeing and implementing of contractual requirements.
  • Ensures compliance with agency standards and documentation associated with the operation of image processing and remittance processing; develops and implements new operational procedures.
  • Determines hardware and software requirements and makes recommendations to superior. Assess current information systems and non-automated processes, identifies user requirements and process improvement opportunities. Identify system modification requirements and develop plan. Leads development and maintenance projects. Leads the design of programs.  Develops system test plan to test programs/tables.  Coordinate testing.  Develop design plan, approves specifications, and provide program. with data requirements.  Monitors system performance to ensure effective data base input and performance output.
  • Reviews tax law changes and translates code revisions or amendments into system changes necessary to provide for continued information and document processing.
  • Prepares and designs a variety of reports for the Director and other top management regarding production, quality assurance system, depository functions including EFT, EDI and lock box initiatives.
  • Manages and directs the implementation of programs such as quality initiatives to effect organizational change necessary to meet current and future needs of the Division.
  • Ensures that the data entry systems used by the Division and by it's contractors have been aligned to meet any annual changes in the tax forms that will be received and processed, annually.

Job Requirements

JOB REQUIREMENTS for Revenue Production Processing Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in cash accounting which includes recording money received or distributed, preparing bank deposits and reconciling accounts. 
  2. Three years experience in production management which includes managing overall production processing operation; identifying priorities, staffing needs, schedule changes, processes and procedures to meet operational needs. 
  3. Three years experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  4. Six months experience in U.S. postal service, courier and mail handling services.
  5. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
  6. Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, anayzing the system's actions and determining critical system performance to ensure applications meet user needs.

Conditions of Hire

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.