Administrative Case Review Specialist

Recruitment #060719-MDDZ01-370100

Summary Statement

A class incumbent reviews, adjudicates, establishes, and directs changes in treatment plans and/or services provided to clients by all of the divisions within the Department on a regional or statewide basis.

  • Review of approximately 400-500 cases/year.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Assesses the planning and services/treatments for children and families active with all divisions within the department.
  • Audits case records and/or conducts review conferences with all concerned parties to validate treatment goals for individual clients and the services/treatments to be rendered.
  • Assesses immediate and long-term needs of clients and directs changes in plans and treatments as necessary.
  • Mediates and adjudicates inter-divisional disputes on the services and treatments to be offered to the children and their families.
  • Directs and assigns the responsibility for services to be performed by treatment staff, clinicians and management staff.
  • Investigates volatile, and sensitive circumstances of unusual incidents in the provision of services/treatments.
  • Identifies problem areas in the system, compiles information regarding unmet needs, and service gaps. Prepares reports, discusses deficiencies and makes recommendations.
  • Provides consultation, technical assistance and training to professional department staff.
  • Represents department on committees with community, professional, federal and state officials and conducts special case investigation and Boards of Inquiry as requested. Participates in appeal hearings.
  • Compiles statistics involving demographics, such as age of children, family configuration or type of placement for inclusion in CYCIS.
  • Monitors activities of Citizen Review Committees, and serves as a consultant to local members of citizen review committees. 

Job Requirements

JOB REQUIREMENTS for Administrative Case Review Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. At least three years experience providing casework to families and children in the child welfare or juvenile justice system.
  3. Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
  4. Three years experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
  5. Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  6. Six months experience in narrative report writing.
  7. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  8. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.