Investigator I

Recruitment #052120-MBAA01-120300

Summary Statement

In this position the candidate will review personal and commercial property, liability, and casualty insurance policies and insurance statutes, regulations, and related laws to ensure compliance of the insurance industry.  Professional, courteous, and prompt contact will be made with the public by telephone, correspondence, and occasionally in person.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  1. Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  2. Knowledge of interpreting property and casualty insurance contracts.
  3. Read, write and speak Spanish fluently.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Conducts investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
     
  • Interviews or interrogates witnesses, complainants and others.
     
  • Verifies claims of alleged or probable violations.
     
  • Examines various records and documents in order to ascertain relevant information.
     
  • Gathers, controls and evaluates evidence.
     
  • Makes judgments after evaluating all available facts and recommends appropriate action.
     
  • Interprets and applies applicable laws, rules, regulations, standards, policies and procedures.
     
  • Prepares various investigative reports.
     
  • Testifies before boards, commission, administrative bodies or courts.
     
  • May conduct surveillance and undercover investigations.

Job Requirements

JOB REQUIREMENTS for Investigator I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  2. Six months experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  3. Six months experience in narrative report writing.
  4. Knowledge of civil, criminal or administrative proceedings.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.