Assistant Director Office of Personal Taxes

Recruitment #051519-MABZ20-250600

Summary Statement

The incumbent reports to the Director of Revenue and is responsible for oversight of the initial processing areas within the Division of Revenue, including primary responsibility for managing personnel who process incoming and outgoing mail, scanning and data entry of return information, and the timely processing of all tax returns and license applications as they are received. This role will develop performance plans, goals and objectives for each area, and lead both managers and subordinate staff.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans and directs the re-engineering of manual and computer systems in the areas of personal tax processing to ensure the division is automating, simplifying and improving processes as needed.
  • Oversees and authorizes the development and implementation of new or revised audit and investigative and tax processing programs.
  • Plans and implements special studies designed to analyze the information system and makes recommendations to improve effectiveness of the system. Develops new operating methods and suggests legislative changes in order to simplify and make tax statues more equitable.
  • Directs the overall operations of the reporting bureaus by developing goals and objectives and performance measures.
  • Participates in the analysis of current tax law to identify potential obstacles to economic development in the State and drafts proposed changes to overcome these difficulties.
  • Develops and participates in programs designed to communicate and educate citizens and tax professionals regarding tax law requirements, compliance and audit programs.
  • Oversees the design of personal income and inheritance forms and conducts training on their application to each of the functions.
  • Conducts meetings with taxpayers prior to any formal or administrative appeal to explain the Division's position and, if possible, resolve the issue.
  • Provides guidance and general direction to staff, evaluates performance based on conformance with mission of Division.

Job Requirements

JOB REQUIREMENTS for Assistant Director Office of Personal Taxes
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.
  2. Three years experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
  3. Three years experience in analyzing personal or business records to determine tax liability in accordance with federal or state tax laws, rules, regulations, standards, policies and procedures.
  4. Three years experience in interpreting federal tax code.
  5. Six months experience in managing information systems.
  6. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
  7. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.

Conditions of Hire

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.    


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.