DTI Vendor Management Analyst

This position is Exempt from the State of Delaware Merit System

Recruitment #051120-MUAI13-110300


Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/  

Summary Statement

The IT Vendor Management Analyst will directly support the IT department’s contracts and vendor management with a focus toward optimizing vendor performance, relationships and strategy. The analyst is responsible for analyzing vendor service level agreements and contracts and vendor performance against the IT vendor portfolio. This position is assigned to the Office of Administration.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  • Possess a Bachelor’s degree in Supply Chain Management.


Essential Functions

This job description describes the general nature and level of the work performed by the vendor management analyst. It should not be construed as an exhaustive list of all required, duties and responsibilities.

  • Support IT vendors as assigned with a heavy emphasis on contract renewals including spend and utilization analysis.
  • Conduct supplier negotiations and ongoing supplier management; analyze complex contract proposals and negotiate favorable terms for renewals.
  • Advise contract/agreement owners on all terms/conditions to ensure quality of products/services and to reduce risk to the state.
  • Utilize and promote advancement of contract life cycle management.
  • Assist in the development and implementation of new policies, procedures and contract templates and provide education and training to internal customers.
  • Maintain and foster positive vendor relationships.
  • Demonstrate a sense of urgency and a positive attitude when supporting internal customers.
  • Maintain relevant standards for IT contracts within the Contract Life Cycle system and complete accurate records of communications with vendors, Legal and contract/agreement versions.
  • Establish strong partnership and collaborations with legal, finance, procurement, business stakeholders and suppliers.
  • Actively seek ways to streamline contractual and procurement processes.
  • Act as liaison for escalation of issues identified by the vendor management team, procurement, business stakeholders, finance and external suppliers.
  • Maintain good vendor management documentation and records to support audit requests ·         Assist with the coordination of periodic vendor business reviews.
  • Manage all SLA and KPI reporting for managed service providers.
  • Engage with key stakeholders to review operational progress of IT vendors.
  • Provide analytical support and utilize problem solving capabilities to generate standard or ad hoc reports and executive summaries.
  • Develop and utilize best practice tools including standardization of vendor scorecards, trackers, and KPI analytics reporting.
  • Assist with monitoring vendors contractual compliance.
  • Monitor supplier performance to ensure that delivery dates and technical and contractual requirements are met.
  • Work closely with finance, business stakeholders and vendors to reconcile purchase orders contracts and invoice discrepancies Participate in contract dispute resolution and contract negotiations as directed by the IT Procurement Administrator.

Job Requirements

JOB REQUIREMENTS for Vendor Management Analyst

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

  • Possess a bachelor’s degree in Business, Accounting, Finance or IT OR 2+ years’ demonstrated experience leading, reviewing and negotiating IT contracts.
  • Posses demonstrated experience working with IT procurement, contract management, software and hardware vendor management, and IT contract negotiation.
  • Possess demonstrated experience and comfort working with contract life cycle solutions and other technology that drive process improvement.
  • Possess a minimum of 2 years’ experience in procurement/vendor management.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.


Benefits to include:

  • Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, AFLAC, Health Management Programs.
  • 21 paid vacation days, 15 paid sick days, 12 paid holidays, Up to 12 weeks paid Parental Leave.
  • Tuition reimbursement up to $4,000 annually.
  • State funded learning opportunities, mentor programs and professional development opportunities.
  • Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
  • Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ or to determine your total compensation package visit https://statejobs.delaware.gov/total-comp-calc/index.shtml

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.


Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.