Investigative Supervisor

Recruitment #050218-MBAA04-350100


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Audit & Recovery Management Services (ARMS) is looking for highly motivated and focused leader to work with a team of high-performing fraud investigators.  Investigative Supervisor positions at ARMS are unique in that law enforcement background is not required or preferred.  The work necessitates applying policy to determine benefit eligibility and identify fraud or error in a public assistance benefit case, therefore requiring the incumbent to attain an in-depth understanding of public assistance policy, auditing, complex overpayment calculations, and multifaceted caseloads. Proficiency in investigations of a fiscal nature, auditing, and expertise in applying policy are desirable skills that will help achieve success in this job.

Summary Statement

The incumbent in this position is responsible for the Sussex County Audit & Recovery Management Services (ARMS) field operations and case audits.  The incumbent directly supervises Investigative staff which includes planning, assigning, reviewing, approving and evaluating work assignments.  Responsibilities include developing, coordinating and implementing investigations as well as maintaining a caseload.  The incumbent is also responsible for the content of fraud investigations up to and including civil, criminal or administrative proceedings.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Conducts investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  • Interviews or interrogates witnesses, complainants and others.
  • Verifies claims of alleged or probable violations.
  • Examines various records and documents in order to ascertain relevant information.
  • Gathers, controls and evaluates evidence.
  • Makes judgments after evaluating all available facts and recommends appropriate action.
  • Interprets and applies applicable laws, rules, regulations, standards, policies and procedures.
  • Prepares various investigative reports.
  • Testifies before boards, commission, administrative bodies or courts.
  • May conduct surveillance and undercover investigations.

Job Requirements

JOB REQUIREMENTS for Investigative Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in planning, developing, coordinating and implementing investigations.
  2. Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  3. Three years experience in narrative report writing.
  4. Three years experience in civil, criminal or administrative proceedings.
  5. Three years experience in providing testimony before boards, commissions, administrative bodies or court officials.
  6. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
  7. Knowledge of developing policies or procedures.

Additional Posting Information

Writing Exercise: A writing exercise will be given at the time of interview.

Conditions of Hire

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.