DELJIS Operations Specialist

The incumbent will review feasibility and capability of system changes and/or enhancements due to user requests, user problems, and/or legislative mandates. The incumbent also provides support to the DELJIS help desk for issues requiring programmatic solutions. Duties include: monitoring the Delaware Criminal Justice Information System for availability, response time issues, and data issues; and assigning work to subordinates at the direction of the Director. The incumbent will also create maintenance requests, create program specifications and perform user acceptance testing.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Reviews and approves/disapproves, at the discretion of the Executive Director, user requests in accordance with policies and procedures for system development and enhancement to determine capability and feasibility of changes with the existing operating system and if changes need to be accomplished through enhancement of the system's current information or development of additional databases.
   
• Prioritizes and submits system enhancements/changes to DTI for programming.  Tests computer programs to ensure conformance to user needs and requirements.
   
• Provides liaison among DTI staff, contractors and DELJIS staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
   
• Establishes and coordinates schedule for system availability with DELJIS users and DTI data centers.
   
• Conducts random sampling of various system activities to check response time.  Prepares a report of findings to Telecommunication Committee and Board of Managers.
   
• Monitors DTI billing for maintenance and line/transaction charges.  Monitors telephone bills for usage and abuse.  Bills agencies for line charges and usages.
   
• Prepares reports concerning system performance, activities, response time and expense/line charges.  Maintains records regarding system operations problems.
   
• Supervises merit, non-merit and contractual staff. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

JOB REQUIREMENTS for DELJIS Operations Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in designing, developing and maintaining information systems.
2. Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
3. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
4. Knowledge of maintaining a criminal justice information system which includes communicating system operation problems; participating in the development of changes, corrections, enhancements and new features and determining the feasibility of changes.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.    

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.