Toll Sergeant

Recruitment #041321-MABI03-551100

Summary Statement

An incumbent in this class is responsible for supervising a shift of Toll Collectors and Toll Corporals.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of a shift of toll collectors including adjusting work schedules, supervising the appearance and discipline of shift personnel, making toll booth assignments and adjustments based on traffic flow and road conditions.
     
  • Participates in interview and hiring of new collectors; oversees training of collectors, counsels and disciplines, as required.
     
  • Sets up collectors for shift operation to ensure smooth operation of toll booths, interviews in unusual situations such as hostile/irate motorists, tolls defaults, accidents, medical emergencies, adverse weather conditions etc.
     
  • Identifies, recommends and implements improved practices and procedures to increase efficiency.
     
  • Oversees armored car pick-up of toll revenues, ensuring security at all times.

Job Requirements

JOB REQUIREMENTS for Toll Sergeant
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in working with money and making change.
  2. Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  3. Six months experience in applying laws, rules, regulations, standards, policies and procedures.
  4. Six months experience in narrative report writing.
  5. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  6. Knowledge of record keeping. 
  7. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.