DTI Technology Enabling Specialist

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

The Technology Enabling Specialist position serves as technical support to the Applications DeliveryTeam.  

Relating to Enterprise and Statewide Applications

• Research, test and document new releases and features of enterprise and statewide applications such as ServiceNow.
• Provide smooth integration of new technology that has been identified by the Enterprise Architect as a strategic direction into the State's IT and business infrastructure.
• Provide training and assistance in the new technology to project teams and customers.
• Champion the creation and maintenance of test scripts for enterprise and statewide applications.
• Evaluate and recommend alternative solutions, materials and sources with consideration for cost and reliability.

Relating to Architecture – Enterprise and Statewide Applications

• Maintain, update, publish and promote standards around the use and deployment of enterprise and statewide applications such as ServiceNow
• Monitor standards compliance and help arbitrate enterprise and statewide application standards disputes.

Relating to Project Coordination

• Conduct interviews and requirements sessions and document business processes via models and flows.
• Define, implement and document processes to economically optimize State services.
• Communicate and maintain the status of the projects.
• Actively engage our customers in activities that increase their knowledge, understanding and use of automated processes in the State’s enterprise and statewide applications.

JOB REQUIREMENTS for Technology Enabling Specialist

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

• Possess a bachelor’s degree in IT, relevant field OR equivalent work experience.
• Possess a minimum of 2 years’ experience in configuring and administrating applications for a diverse base of customers.
• Possess a minimum of 2 years’ experience with project management methodologies for software development.
• Possess a minimum of 1 year experience in researching and testing new software releases and features.
• Possess knowledge of all domains of technology including but not limited to SaaS, PaaS, relational database management systems, telecommunications and networks, geographic information systems, applications development and systems security.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.

Benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, AFLAC, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 12 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ or to determine your total compensation package visit https://statejobs.delaware.gov/total-comp-calc/index.shtml

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.