Investigator III

Recruitment #022321-MBAA03-350100

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The Audit and Recovery Management Services’ Investigator III investigates allegations of fraud related to Food Benefit (SNAP) trafficking and other types of fraud or abuse in the public assistance programs administered by DHSS.  Work includes implementing investigations, gathering evidence, computer-based research, statistical analysis, store surveillance, and calculating overpayments.  Investigators present cases for Administrative Disqualification and/or criminal proceedings and must retain extensive knowledge of State and Federal SNAP policies. This class is not focused on law enforcement work.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Conducts investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
     
  • Interviews or interrogates witnesses, complainants and others.
     
  • Verifies claims of alleged or probable violations.
     
  • Examines various records and documents in order to ascertain relevant information.
     
  • Gathers, controls and evaluates evidence.
     
  • Makes judgments after evaluating all available facts and recommends appropriate action.
     
  • Interprets and applies applicable laws, rules, regulations, standards, policies and procedures.
     
  • Prepares various investigative reports.
     
  • Testifies before boards, commission, administrative bodies or courts.
     
  • May conduct surveillance and undercover investigations.

Job Requirements

JOB REQUIREMENTS for Investigator III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Two years experience in planning, developing, coordinating and implementing investigations.
  2. Two years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  3. Two years experience in narrative report writing.
  4. Two years experience in civil, criminal or administrative proceedings.
  5. Two years experience in providing testimony before boards, commissions, administrative bodies or court officials.

Additional Posting Information

Writing Exercise: A writing exercise will be given at the time of interview.

Conditions of Hire

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving). 

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.