Assistant Director Personal Taxes & Account Services

Recruitment #020620-MABZ21-250600

Summary Statement

Reporting to the Director of Revenue, this position is responsible for operations in collections & revenue accounting, with primary responsibility for managing personnel & contractors who collect delinquent taxes and other debts owed to the State, as well as oversight of account reconciliation, financial reporting, refund issuance, special fund transfers, & refund off-sets. The incumbent manages agreements & exchange programs with other agencies, develops performance plans, goals, and objectives for each area, and requires effective people skills to lead both managers and subordinate staff.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Directs the overall operations of the reporting bureaus by developing goals/objectives and performance measures.
  • Oversees/authorizes the development and implementation of new or revised audit and investigative programs, collection tools and tax processing programs.
  • Participates in the analysis of current tax law to identify potential obstacles to economic development in the State and drafts proposed changes to overcome these difficulties.
  • Oversees the operations of contractual collection of taxes, negotiates new contractual terms and determines conformance with same.
  • Oversees/participates in the development and implementation of programs to improve taxpayer communications and educate tax payers and tax professionals regarding the State's tax laws and audit programs.
  • Conducts meetings with taxpayers prior to any formal or administrative appeal in order to explain the Division's position and to seek resolution of the issue.
  • Provides guidance and general direction to staff, evaluates performance based on conformance with mission of Division.

Job Requirements

JOB REQUIREMENTS for Assistant Director Personal Taxes & Account Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.
  2. Three years experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
  3. Three years experience in analyzing personal or business records to determine tax liability in accordance with federal or state tax laws, rules, regulations, standards, policies and procedures.
  4. Three years experience in interpreting federal tax code.
  5. Three years experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
  6. Six months experience in managing information systems.
  7. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.

Conditions of Hire

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.