Human Resource Information System (HRIS) Data Manager

Recruitment #012419-MACI05-100200

Summary Statement

This is the data management level of HRIS work performing as a subject matter expert at the state level for HRIS applications supporting multiple functions such as Human Resources, Benefits, Payroll, Time and Attendance, and Pension Administration and associated business processes.  This level is responsible for providing robust data reporting and analytics across the State of Delaware's ERP applications and for developing and providing structured and ad hoc reports for use by State policy makers for informed business decisions having statewide impact.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Provides central support for HRIS applications, helpdesk operations and/or data reporting to end users which include all state agencies, school districts, charter schools and higher education, vendors and to other central organizations such as counties and municipalities.
  • Researches and resolves customer inquiries/requests, or system problems, performs scheduled activities, recommends solutions or alternate methods to meet requirements.
  • Processes data change requests to update or correct data in the system, and resolves issues and user access/security; documents and tracks customer inquiries and resolutions using an internal automated system.
  • Explains and applies state and federal laws, rules, regulations, policies and procedures pertaining to statewide HRIS.  
  • Maintains data integrity by running queries, analyzing data and communicates this information to end users.
  • Participates in HRIS business requirements analysis, system testing and change management of system implementations, upgrades, patches and enhancements.
  • Runs, maintains and supports a variety of reports or queries utilizing appropriate reporting tools for ongoing customer needs.
  • Runs and monitors system processes to ensure accuracy of data.
  • Maintains, reviews and verifies table configuration in system.
  • Reviews existing business processes, policies and procedures, identifying opportunities for process improvement and increased efficiency.
  • Attends meetings for process deadlines, issue and root cause identification, options for solutions, transition and hand-off. 
  • Updates HRIS procedures and job aids for staff and end users.

Levels of Work

  • Develops and implements datasets and manages the distribution of information for other state applications, payroll vendors and federal reporting.
  • Identifies data variables involved in troubleshooting a variety of process issues, identifies root cause and recommends resolution.
  • Develops tools to validate data on inbound files prior to data updates and to facilitate verification of mass updates and other statewide processes.
  • Plans, develops, tests and implements complex reporting solutions that include report purpose, design specifications, criteria, data elements, distribution method, frequency, run time parameters and data classification.
  • Analyzes functional and/or system processes or problems, recommending viable solutions or system enhancements and modifications necessary to ensure quality and consistency of the system.
  • Reviews requirements and designs, recommends improvements and reviews completion of the testing process.
  • Performs analysis of system updates and vendor supplied maintenance patches which includes conducting impact assessment, developing, testing and implementing necessary changes needed to structured query reporter (SQR), structured query language (SQL) and system queries.
  • Performs data analysis and quality control which includes identifying and recommending corrective action for data conditions that could negatively impact critical system processes.
  • Develops plans, policies and procedures to promote data management and sharing; and ensures adherence to policy regarding protection, integrity and sharing of data.
  • Regular contacts are with staff/agency management/officials and others outside state government primarily for the purpose of meeting business intelligence needs, development and delivery of reporting solutions including, but not limited to, compliance, results tracking, trending and forecasting.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in report design and development which includes customer requirements analysis and documentation, utilization of reporting tools in a relational database, application of data retrieval methodologies, data analysis and data mining techniques.
  2. Two years experience in troubleshooting which includes identifying, researching and documenting data variables in an integrated system to identify root cause and recommend solutions.
  3. Six months experience in data management which includes the integration of HRIS applications in a shared data environment; developing plans, policies and procedures to promote management and sharing of data across enterprise information systems that incorporate business needs and implementing plans to meet those needs.
  4. Six months experience in developing and maintaining database management systems, applying database query languages and developing internal database security mechanisms.
  5. Six months experience in overseeing production processes which includes analyzing functional or system processes or problems, reviewing requirements and designs, recommending solutions or enhancements and modifications to ensure quality and consistency of the system.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.