Mediation Unit Supervisor

An incumbent in this class is responsible for supervising the work of a staff engaged in the mediation of petitions for custody, support and visitation.

• Supervises a staff of 10-12 mediation/arbitration officers and clerical support staff.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assigns cases to unit staff based on individual work loads, types and complexity of case to ensure equal distribution of case loads.
   
• Reviews and evaluates the work of staff by conducting meetings, to discuss problem cases, reviewing case files and reports for conformance to technical guidance regarding methods of handling complex cases.
   
• Determines initial and/or ensures training is provided from outside sources.
   
• Provides information to the community and clients on court jurisdiction and mediation/arbitration procedures.
   
• Provides input on the development, implementation and evaluation of program policies and procedures.
   
• Prepares reports of unit activities and other special reports as required.

JOB REQUIREMENTS for Mediation Unit Supervisor 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Behavioral Science or Social Science or related field.
2. Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
3. Three years experience in mediation.
4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.