Social Service Specialist III

Recruitment #011519-MDDO03-351400

Summary Statement

The incumbent in this position works in the Aging and Disability Resource Center (ADRC) Call Center and receives and processes referrals for the Adult Protective Services Care Assessment Team (CAT), Title III/Social Services Block Grant (SSBG), and other critical/emergency services or public benefits mandated by the State. The incumbent is the first point of contact for constituent calls/emails from DHSS Office of the Secretary. Other duties include: providing information, assistance and referrals for long term support services; demonstrating exemplary customer service; interviewing, assessing needs, completing forms, and documenting information for the clients; delivering referral and support services; researching and resolving complex issues; performing data entry; and following-up on all contacts.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.  May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
  • Documents, verifies, records and reports client information.
  • Refers ineligible clients to appropriate agencies and resources.
  • May provide coverage for other agency assistance programs as assigned.
  • Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
  • Maintains adequate records of provided services including case files and related material.
  • Provides referral information to individual and general public, promotes effective public relations for agency.

Job Requirements

JOB REQUIREMENTS for Social Service Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
  2. Three years experience in applying laws, rules, regulations, standards, policies and procedures.
  3. Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
  4. Six months experience in record keeping.
  5. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.