Manager, Insurance Consumer Protection Enforcement

Recruitment #011321-MABZ70-120300

Summary Statement

The class incumbent oversees and directs the development, implementation and evaluation of multiple insurance consumer protection enforcement programs, and serves as the Department’s technical expert for the most complex insurance consumer protection issues, at the state, regional and national level. 

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Manages directly, and through subordinate supervisors, the entire market conduct analysis and field examination function.
  • Serves as the technical expert on the most complex insurance consumer protection issues; provides interpretation, implementation and communication of insurance regulatory, investigation and examination issues to insurance industry, other departments, the Commissioner, and administrative staff.  Develops and designs presentations for instructing continuing education classes, and promoting public awareness.
  • Develops, defines, and implements department standards, goals, objectives, policies, procedures, administrative rules and regulations concerning insurance marketing practices, products, agents, and claims adjusters. Conducts review of analyst conclusions, develops corrective actions and has signing authority on completed reviews.
  • Represents the Commissioner on national committees, chairs statewide committees, task forces, and coordinates Department policy among various divisions to promote timely and consistent service to the public.
  • Analyzes industry trends and advises Commissioner of possible impact on federal and state legislation and administrative policy.
  • Oversees contract programs related to actuaries, agent licensing, continuing education, and examination.
  • Meets with peers and various professional staff of cooperating federal and state agencies to review common areas, develop cooperation, and negotiate agreements and contracts to ensure state compliance with federal laws, rules, and regulations.
  • Implements enforcement proceedings against insurance professional licensees for violation of licensure standard and unfair claim settlement and trade practices.
  • Prepares market conduct and analysis summary reports as well as drafts legislation and regulations consistent with other NAIC member states.

Job Requirements

JOB REQUIREMENTS for Manager, Insurance Consumer Protection Enforcement

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in analyzing insurance and financial market trends to make recommendations to management.
  2. Three years experience in interpreting and ensuring compliance with insurance industry laws, rules, regulations, standards, policies, and procedures.
  3. One year experience in program administration such as overseeing and directing the development, implementation and evaluation of programs and services; planning and establishing short and long range program goals and objectives; providing advice to other agency organizational units through consultation.
  4. One year experience in developing policies and procedures.
  5. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
  6. Six months experience in writing and defending proposed legislation and regulations.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.