Unclaimed Property Claims Supervisor

Recruitment #010521-MABP03-250100

Summary Statement

The Unclaimed Property Claims Supervisor supervises at least two or more merit full time positions. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.  Incumbents in this position examine claims and make recommendations based on analysis of documentation, research, evidentiary requirements, accounting, and other related principles, practices and procedures.  Claims analyzed range from small domestic claims amounting to less than ten dollars up to large claims amounting to as much as several million dollars.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Examines claims which includes collecting, analyzing and evaluating financial records and legal documentation (foreign and domestic), from a variety of sources such as claims from individuals, estates, corporations, government agencies, law firms, etc. 
     
  • Determines the type of claim documentation required for the return of property, as well as authenticity of documents and ownership of property through an evidentiary process.
     
  • Approves or denies claims by applying relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.    
     
  • Conducts compliance review of the receipt, inventory, safeguarding, and reconcilement of securities and related property to ensure all claims transactions comply with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims. 
     
  • Performs complex calculations to determine the return of securities to ensure adherence with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.  
     
  • Communicates verbally and in writing with multiple units within the Department such as the Enforcement, Fraud Prevention and Holder Reporting units, as well as internal and external customers, to explain legal requirements, authenticate ownership, ensure properties claimed are eligible for refund, and to provide information regarding the progress of a claim.
     
  • Ensures potentially fraudulent activity is escalated and investigated.
     
  • Follows, develops, and recommends policies and procedures consistent with relevant state and federal laws, regulations, rules, and internal policies, procedures, and controls related to any of the following or any other relevant area: unclaimed property and escheat; tax; accounting; insurance; workers’ compensation; labor; or claims.    
     
  • Prepares written reports including claims examination findings and recommendations.
     
  • Utilizes computer software to perform audit and analysis.

Job Requirements

JOB REQUIREMENTS for Unclaimed Property Claims Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Two years’ experience in compiling, analyzing and interpreting legal or financial data to ensure effective and efficient accounting of funds. 
  2. Two years’ experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  3. One year experience in writing reports in a structured format containing an introduction, presenting the thesis, purpose or proposal with supporting evidence, explanation, facts, and analysis or examples with a conclusion or recommendations.
  4. Six months’ experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

Conditions of Hire

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.