Volunteer Services Coordinator (#MDLA01)
$37,265.00 Yearly Min / $46,581.00 Yearly Mid / $55,897.00 Yearly Max

Volunteer Services Administrator (#MDLA02)
$44,900.00 Yearly Min / $56,125.00 Yearly Mid / $67,350.00 Yearly Max

Description of Occupational Work

This class series uses two levels in the Health and Human Services occupational group, Volunteer Services occupational series and describes work coordinating and directing the activities of volunteers in support of community service programs.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Recruits, interviews and selects volunteers. Assigns volunteers to a variety of settings.
  • Schedules interviews with agencies and completes follow-up. Serves as a liaison between volunteers and agency staff to promote acceptance of volunteers' role.
  • Assesses the need for volunteers within an agency through consultation with agency; explains the concepts and potentials for utilization of volunteer resources.
  • Develops and implements recruitment plans in the community through group contracts, media and individual contracts; prepares recruitment materials.
  • Confers with professional staff from departments or agencies to assign volunteers to specific areas.
  • Promotes volunteerism through participation in community-wide events, contact with local media and membership in professional organizations.
  • Develops and conducts orientation and training. 
  • Develops and implements recognition plans to promote the efforts of volunteers in public and private organizations.
  • Maintains records and reports.

Levels of Work

Volunteer Services Coordinator

This is the first level in the series.

  • Reports to a technical or administrative supervisor.
  • Performs the full range of Essential Functions.
  • Assists in writing volunteer position descriptions and designing volunteer projects.
  • May collect data for use in federal and state reports.

Volunteer Services Administrator

This is the second level in the series.

  • Reports to an administrative supervisor.
  • Designs, develops and promotes volunteer service programs in accordance with State and Federal regulations, program goals and objectives.
  •  Develops program evaluation criteria and monitors and evaluates the provision of services in order to determine program effectiveness and compliance with applicable regulations.
  • Analyzes federal and state regulations to determine impact on programs.  Plans new or revises existing programs based on regulations, funding levels and current community needs.  
  • Provides consultative and advisory services to agency on matters of organization, development, integration of volunteer resources and on utilization, recognition, training and other matters relating to volunteers. 
  • Participates in community, board and advisory committee meetings to interpret, promote and provide professional guidance in planning volunteer programs; revises or recommends revision of programs as required. 
  • Establishes and maintains continuous relationships with state, national and/or local leaders for the purpose of education and improved understanding of programs.
  • Prepares progress reports, program evaluations and required federal and state statistical reports. 
  • May supervise staff. 
  • May develop policies and procedures. 
  • May prepare budgets or write grant proposals for federal or private funds.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the concepts, principles and practices involved in the recruitment and supervision of volunteers and volunteer resources.
  • Knowledge of community resources for volunteer recruitment.
  • Knowledge of volunteer needs in the community.
  • Knowledge of effective means of communication.
  • Knowledge of public speaking.
  • Knowledge of report preparation and record keeping.
  • Ability to apply program rules, regulations, policies and procedures.
  • Ability to establish and maintain effective working relationships with superiors, subordinates, volunteers and staff at program sites.

In addition to the above knowledge, skills and abilities, the Volunteer Services Administrator requires:

  • Knowledge of the concepts, principles and practices involved in the administration of volunteer and volunteer resources; program and policy evaluation.
  • Knowledge of the functions and resources of the community human services network.
  • Knowledge of the media, methods and techniques which may be used to relate the needs of agencies or institutions to resources within a community.
  • Knowledge of the means of establishing and maintaining effective working relationships with governmental officials, representatives from other service agencies, community organizations, media, associates and the public.
  • Skill in interpreting laws, rules and regulations governing volunteer programs.

Job Requirements

JOB REQUIREMENTS for Volunteer Services Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in volunteer recruitment.
  2. Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
  3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  4. Six months experience in planning, developing, implementing and evaluating programs.
  5. Six months experience in narrative report writing.
  6. Six months experience in supervising volunteer groups.
  7. Knowledge of grant writing.
  8. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.