Social Worker/Case Manager (#MDDZ57)
$37,265.00 Yearly Min / $46,581.00 Yearly Mid / $55,897.00 Yearly Max

Summary Statement

A class incumbent is involved in case management work counseling and assisting clients to determine financial and medical eligibility for assistance/admission into hospitals, clinics, courts and other social agencies.

Nature and Scope

A class incumbent reports to a technical administrator and is responsible for interviewing applicants, family members and other appropriate individuals to determine eligibility and needs. Work involves aiding and counseling clients to provide assistance in adjusting to situations and preparing case histories, summaries and logs of case activity. Concurrently, an incumbent is involved in coordinating with other agencies, hospitals and resources to prepare for client's reception of service. Work includes participating with other professionals in program reviews and class reassessments on a regular basis.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Interviews applicants, family members and others to determine eligibility for assistance and/or hospital admission.
  • Develops a plan to aid and assist applicant to receive care and assistance needed in collaboration with hospitals, clinics, agencies and other appropriate resources.
  • Evaluates information derived from applicant interviews, counseling sessions, case history and other pertinent sources and refers to proper channels for review.
  • Provides counseling to clients and families prior to receiving requested service and assistance.
  • Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of applicant.
  • Prepares case histories, reports, maintains records and chronological logs of case activities.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of principles, practices, methods and techniques of social work.
  • Knowledge of Federal/State eligibility and assistance requirements including Delaware Hospital for the Chronically Ill admission medicare and medicaid.
  • Knowledge of agency, hospital, community functions, resources and eligibility requirements
  • Skill in writing, preparing case histories, summaries, logs, reports and records.
  • Skill in interviewing applicants and analyzing, assessing and determining needs.
  • Skill in counseling clients and establishing effective working relationships with co-professionals.
  • Ability to conduct investigations.
  • Ability to work in stressful situations.

Job Requirements

JOB REQUIREMENTS for Social Worker/Case Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • Possession of an Associates degree or higher in Behavioral or Social Science or related field.


  1. Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
  2. Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
  3. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  4. Six months experience in narrative report writing.