Residents Protection Administrator, LTC (#MDDZ49)
$80,112.00 Yearly Min / $100,140.00 Yearly Mid / $120,168.00 Yearly Max

Summary Statement

A class incumbent is responsible for providing technical and policy direction to top officials on issues related to the protection of residents of long term care facilities on a statewide basis.


Nature and Scope

The incumbent reports to a Division Director and works closely with the Cabinet Secretary, the Governor's Office and the General Assembly regarding complex and sensitive issues related to the protection of residents of long term care facilities. The incumbent will develop and implement a comprehensive, coordinated approach to resolve/investigate issues regarding the safety and well being of long term care residents. The incumbent will ensure that long term care facilities are providing the highest possible standards of care, that all components of the system are appropriately involved when intervention is needed due to standards not being met and that a systematic approach is taken to prevent deviations from standards. In addition, the incumbent will analyze diverse, complex policy issues, develop and write executive/policy position papers for the Director and Cabinet Secretary, develop corrective action and implementation plans and formulate public policy on nursing home reform, regulatory compliance and other long term care issues.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Direct and coordinate the development and implementation of intervention plans for long term care facilities including the development of appropriate sanctions and/or remedial action.
  • Ensures coordination with the numerous involved agencies to obtain support and cooperation.
  • Commitments of action, on behalf of these agencies, can have fiscal or programmatic impact, most specifically for the long term care facility itself.
  • Conduct policy analysis and formulate public policy on nursing home reform, regulatory compliance and other long term care issues; determine the appropriateness and impact of proposed policy changes; formulates position papers and specific recommendations that integrate budgetary, regulatory and the values inherent in resident protection.
  • Review and analyze reports and data with particular focus on facilities experiencing difficulty with regulatory compliance to identify and evaluate critical areas of non-compliance by nursing homes throughout the State as problems develop.
  • Advises the Cabinet Secretary and Division Director on complex issues related to long term care resident protection.
  • Chairs ad hoc task forces, as appointed by the Governor, Cabinet Secretary and/or Division Director, involving long term care issues which would include representatives of the long term care industry, consumers, regulators and advocates.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class. 

  • Knowledge of the federal and state laws and regulations governing long term care facilities.
  • Knowledge of the nursing home industry.
  • Knowledge of public policy formulation and evaluation.
  • Knowledge of the principles and practices of management and administration.
  • Skill in formulating public policy approaches, designing and conducting research and applying analytical methods.
  • Skill in the analysis and development of public policy and legislation.
  • Skill in managing public/private partnerships.
  • Skill in building interpersonal relationships with peers, the public, state and federal officials, public and private long term care facility staff and administrator.
  • Skill in coordinating the interests of multiple agencies and develop comprehensive plans and determining the impact of plans.
  • Skill in communicating effectively.
  • Ability to analyze/define issues from a variety of sources and recommend courses of action.
  • Ability to express ideas clearly, concisely and effectively to all levels of audiences.

Job Requirements

JOB REQUIREMENTS for Residents Protection Administrator, LTC
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Three years experience in developing policies and procedures.
  4. Six months experience in strategic planning such as planning and mapping a path between the present and future usually for three to five years by determining key objectives, how to accomplish the key objectives, what strategies should be used, what activities would contribute to accomplishing the key objectives and developing performance measures to gauge and report progress or success.
  5. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.