Employment and Training Operations Administrator (#MDDZ39)
$70,750.00 Yearly Min / $88,438.00 Yearly Mid / $106,126.00 Yearly Max

Summary Statement

A class incumbent is responsible for planning, directing and evaluating the provision of managerial and technical services needed for the operation of employment and training programs.

  • Indirectly oversees the work of 59 professional, supervisory and clerical staff through direct supervision of 3 area operations managers.
  • Directly supervises the work of 3 staff members that provide technical support to the operations staff. 
  • Also, directly supervises the work of 2 staff members responsible for the administration of specialized training programs.
  • Indirectly oversees a budget of approximately 4 million dollars.

Nature and Scope

A class incumbent reports to the Division Director for Employment and Training and is responsible for overseeing the operation of statewide employment and training services programs through a network of area offices. Work includes directing the work of staff responsible for providing technical assistance to the area operations staff which includes overseeing the implementation of federal and state mandates, developing operating guides, assisting in training on new procedures and performing quality control audits. The class incumbent  directs the work of staff responsible for administering specialized training programs such as the State Summer Youth Program and the State Farm Program. The class incumbent participates in the planning and development of overall employment and training programs and works with community representatives and public/private sector officials to improve employment and training services throughout the state. In addition, the class incumbent participates with other division managers in ensuring the provision of effective and efficient employment and training services.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Directs the work of staff responsible for the delivery of services within geographical areas of the state; directs the work of staff responsible for providing technical assistance to the service delivery staff; oversees the administration of two specialized training programs by subordinate staff.
  • Reviews and evaluates the service delivery process; develops and oversees the implementation of policies and procedures to improve service delivery to applicants, employers and training providers.
  • Oversees the development, negotiation and monitoring of on-the-job training, classroom and summer youth contracts.
  • Participates in the development of divisional policies and procedures for both operational and administrative activities.
  • Provides input on the development of staff training.
  • Meets with public and private sector officials to facilitate and improve the delivery of employment and training services.
  • Interprets federal and state laws, regulations and program guidelines to operations staff, representatives from service agencies and the public.
  • Prepares various narrative reports regarding service delivery activities.
  • Participates in the division's public information activities including the development of press releases and descriptive information about programs and services; appears before various public and employer groups to provide information on available services.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of federal and state laws, rules and regulations pertaining to employment and training programs.
  • Knowledge of federal and state employment and training programs.
  • Knowledge of the principles and practices of program administration.
  • Knowledge of program planning and analysis methods and techniques.
  • Knowledge of labor market conditions and trends as they relate to labor supply and demand.
  • Knowledge of the principles and practices of supervision.
  • Ability to communicate effectively both orally and in writing.
  • Ability to establish and maintain effective working relationships with associates, subordinate staff, representatives from employer groups, public and private agencies.
  • Ability to evaluate program plans and operating procedures, recommend changes and implement solutions.
  • Ability to apply administrative principles and practices in overseeing the development of special program plans and test development activities.

Job Requirements

JOB REQUIREMENTS for Employment and Training Operations Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  2. Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
  3. Three years experience in developing policies and procedures.
  4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.