Family Services Program Manager (#MDDQ05)
$61,258.00 Yearly Min / $76,573.00 Yearly Mid / $91,888.00 Yearly Max

Summary Statement

A class incumbent is responsible for managing a statewide program for the Division of Child Protective Services.

Nature and Scope

A class incumbent reports to the Deputy Director and is responsible for managing a program (i.e., Report and Investigation, Treatment, Placement, Adoption, and Independent Living) which may consist of a variety of components within the specified program area.  Work at this level involves developing program goals and objectives and directing the development, implementation and monitoring of the program delivered in-house or through contractual services.  Incumbents provide technical advice, policy interpretation and consultation on program and funding issues to County Directors and their staff, other Department staff and private organizations.  Incumbents are responsible for writing and reviewing RFP's and grant applications and for evaluating and approving program proposals for contracts.  Incumbents are responsible for developing budget request for program area and for the management/expenditure control of the program budget.  Incumbents evaluate program proposals to ensure objectives are being met; directs, coordinates, and/or participates on committees and task forces studying issues pertaining to the program area.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, develops and implements new programs within the specified program area.  Develops goals, objectives, and measurable outcomes for these programs.
  • Develops policy and procedure governing the program and ensures conformity to applicable federal and state regulations.
  • Writes and reviews RFP's and grant applications.
  • Reviews, evaluates and approves program proposals for contracts; writes and negotiates contracts; works independently with contractors to improve services and resolve problems.
  • Reviews active cases in which a child death or serious injury has occurred.
  • Evaluates program proposals in terms of long range goals and needs of targeted populations.  Directs the implementation of approved program and ensures program objectives are met.
  • Determines staff training needs and provides directly or arranges for needed training.
  • Provides technical assistance, policy interpretation, and consultation of program and funding issues through verbal/written communication, training workshops, on-site visits to County Directors and their staff, other Department staff and private organizations; reviews, coordinates and critiques legislation related to program areas.
  • Develops budget request for program area; projects program costs using trend analysis and current program operations.  Oversees and monitors the use of approved program funds.
  • Represents the Division/Department in national, state and private sector meetings, conferences and/or workshops.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the current theories and practices in social work, child protective and child welfare services.
  • Knowledge of grant application practices and procedures.
  • Knowledge of federal and state rules and regulations as they apply to human service programs.
  • Knowledge of the methods and techniques of statistical analysis for programmatic and budgetary purposes.
  • Knowledge of fiscal management principles and practices.
  • Skill in the application and interpretation of State and Federal laws, rules and regulations governing services to children and families.
  • Skill in program development, evaluations, design and monitoring functions.
  • Ability to develop long range plans and objectives for services for children and families.
  • Ability to provide technical advice to program staff and contractors.
  • Ability to prioritize Division/program goals and objectives for budgetary purposes.
  • Ability to establish and maintain effective working relationships with community service groups, staff and other state and department agency personnel.
  • Ability to analyze complex federal reports and determine implications on the State/Department.
  • Ability to communicate effectively both orally and in writing.

Job Requirements

JOB REQUIREMENTS for Family Services Program Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  3. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  4. Six months experience in developing policies or procedures.
  5. Six months experience in narrative report writing.
  6. Knowledge of contract management and control such as ensuring compliance with terms of contracts; negotiating changes to existing contracts. 
  7. Knowledge of grant management and control which includes monitoring and evaluating grant expenditures.