Family Services Program Support Manager (#MDDI04)
$70,750.00 Yearly Min / $88,438.00 Yearly Mid / $106,126.00 Yearly Max

Summary Statement

A class incumbent is responsible for managing statewide programs for children and families.

  • Supervises staff of 14-20 supervisory, professional, paraprofessional and clerical staff.

Nature and Scope

A class incumbent reports to a Division Director and is responsible for overseeing multi-program areas such as Prevention and Case Management. Work at this level involves developing broad program goals and objectives and through subordinate supervisors, overseeing and directing the development, implementation and monitoring of programs delivered in-house or through contractual services. An incumbent is responsible for insuring that specific programs conform with overall goals and objectives. A significant aspect of the work involves working with other department administrators and officials from other private public or community agencies in the planning, coordination and integration of program plans in order to insure a continuum of services for children and families. Incumbents develop section budget request and monitor use of designated funds.  Incumbents approve program proposals and oversee monitoring and evaluation programs and implementation plans. Incumbents direct, coordinate and/or participate on committees and task forces studying issues pertaining to the services for children and families.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Manages and directs the development of programs for children and families; Ensures programs conform with federal/state regulations and departmental goals and objectives.
  • Directs and participates in the development of strategic plans and overall goals and objectives for services for children and families.
  • Directs section's budget development; Submits to superior for inclusion in divisional budget; Oversees and monitors the use of approved program funds.
  • Evaluates program proposals in terms of long range goals and needs of targeted populations.  Directs the implementation of approved programs and ensures program objectives are met.
  • Reviews RFP's and grant applications for technical soundness and conformance to departmental goals and objectives.
  • Serves in an advisory capacity to community service organizations.
  • Determines staff training needs and provides directly or arranges for needed training.
  • Develops section's plans, goals and objectives and works with other section managers to integrate into an overall service plan.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of management principles and practices.
  • Knowledge of principles and practices of social service program administration.
  • Skill in development of long range plans and objectives of services for children and families.
  • Skill in the application and interpretation of State and Federal laws, rules and regulations governing services to children and families.
  • Skill in directing staff in program development, evaluation, design and monitoring functions.
  • Skill in the development of complex program evaluation models.
  • Ability to establish and maintain effective working relationships with community service groups and staff.
  • Ability to prioritize sections goals and objectives for budgetary purposes.
  • Ability to communicate effectively both orally and in writing.

Job Requirements

JOB REQUIREMENTS for Family Services Program Support Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Six months experience in developing policies and procedures.
  4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  5. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.