Family Services Program Support Administrator (#MDDI02)
$54,100.00 Yearly Min / $67,625.00 Yearly Mid / $81,150.00 Yearly Max

Summary Statement

A class incumbent plans, develops, monitors, evaluates and oversees the implementation of programs for children and families.

Nature and Scope

An incumbent in this class functions with direction from an administrative superior. Incumbents are responsible for the administration of such programs as Risk Management, Foster Parent Program, Child Abuse/Neglect Prevention Program or Substitute Care. Incumbents interact with interstate and/or interstate public and private community service organizations to promote, develop and coordinate programs to meet identified needs on a community or statewide basis. An incumbent represents the division or department at legislative hearings by discussing and explaining the department's position on issues.Work includes developing requests for proposals for bid, evaluating bid proposals for program costs and ability to meet identified needs and recommending bid selection to superior. Incumbents are responsible for the conduct of needs assessments, analysis of findings and overall program development. An incumbent develops monitoring tools and monitors programs in order to determine if program goals are met. Incumbents develop evaluation criteria for outcome related studies of clients' post-treatment status. Work at this level involves research activities to evaluate effectiveness of services currently available for targeted population.  Incumbents review and make recommendations on proposed legislation, grant applications and project proposals. In addition, employees participate and/or staff committees and task forces in support of department programs and projects. An incumbent is also responsible for designing and implementing special projects.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Plans new or revises existing programs based on an analysis and evaluation of data; Plans, organizes and conducts needs assessments in a diverse range of program areas; Develops data collection instruments.
  • Works with community resources, organizations and other interested groups to develop service programs to meet needs.
  • Develops RFP's reviews program proposals and submits recommendations to superior; Develops agreements for approved bids.
  • Provides technical assistance to community-based organizations and private agencies to enable them to improve service delivery.
  • Develops criteria for evaluating program performance as well as reporting systems and record keeping formats; Monitors programs contracted to private agencies including conducting on-site reviews of contractors to evaluate methods of operation, staffing and compliance with program goals and budgetary constraints; Makes recommendations for corrective actions.
  • Consults with public and private agency administrators to evaluate the preliminary results of projects, identify problems and deficiencies and reformulate specific objectives to be accomplished.
  • Prepares a variety of reports including but not limited to statistical analysis and program assessments as well as those mandated by federal and state regulations.
  • Represents the unit, division or department on committees and tasks forces to coordinate existing or proposed services; recommends on the need for new programs to meet current community needs and effectiveness of existing/proposed program objectives, policies and procedures in meeting client needs.
  • May supervise staff engaged in data collection, analysis and record keeping functions.
  • May assist in compilation of statistics for division or department budget preparation.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
  • Knowledge of professional case management and theories, principles and practices of services for children and families.
  • Knowledge of grant programs, applications and procedures.
  • Knowledge of the functions and resources of community and related social service agencies.
  • Knowledge of the principles and practices of program administration as it relates to social service programs for children and families.
  • Skill in research methods, evaluation design, statistical analysis and computer applications to program evaluation/research.
  • Skill in writing technical reports.
  • Skill in data collection and analysis.
  • Skill in organizing and preventing data.
  • Skill in conduct needs assessment, program analysis and develop and/or revise programs to meet needs of targeted population.
  • Ability to provide technical assistance to program staff and contractors and formulate corrective actions plans.
  • Ability to read and analyze complex federal reports and determine implications on state and department.
  • Ability to establish and maintain effective working relationships with representatives of other service agencies, community organizations, federal regulatory agencies, and associates.

Job Requirements

JOB REQUIREMENTS for Family Services Program Support Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  3. Six months experience in narrative report writing. 
  4. Knowledge of contract management and control such as ensuring compliance with terms of contracts; negotiating changes to existing contracts.
  5. Knowledge of health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation. 
  6. Knowledge of grant management and control which includes monitoring and evaluating grant expenditures.
  7. Knowledge of developing policies or procedures.