This class is responsible for work at the supervisory level performing equal opportunity and civil rights compliance, education and community relations work.
Supervises Human Relations Representatives and Secretaries.
Nature and Scope
An incumbent in this class reports to the Director, Division of Human Relations, and is responsible for supervising the daily operations of the Human Relations Commission including coordinating activities of staff and Commissioners on a statewide basis. An incumbent in this class is responsible for participating in the development, implementation and evaluation of overall program plans and ensuring quality control of case management. A significant aspect of the work is the motivation of various groups in human relations programs.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Coordinates and monitors operations and case management on a statewide basis; ensures agency compliance with laws, Executive Orders, and regulations; ensures timely completion of cases.
Plans, assigns, reviews and evaluates work of subordinates; counsels staff on policies, procedures, laws, regulations, court decisions and precedents.
Trains staff and Commissioners in investigative techniques, mediation, conciliation, case management and community relations.
Participates in highly sensitive and complex cases when higher technical expertise is warranted.
Promotes understanding and cooperation among community persons, organization
and groups, monitors, surveys and evaluates community relations; determines trends and administers projects to enforce laws.
Assists Director in administration of Division with regards to the responsibility of the State Human Relations Commission, budget preparation and fiscal/operational plans.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of appropriate Titles of the Delaware Code, Federal statutes, Executive Orders, precedent court and administrative decisions, agency policy and procedures for conducting investigations, negotiating settlement agreements and administering to the Commission and Division.
Knowledge of the principles and practices of supervision and general administration.
Knowledge of State Human Relations Commission activities, statutory mandates and operational objectives.
Knowledge of employment practices in the public and private sectors.
Knowledge of the principles, practices, current developments and legislation in the field of human relations.
Knowledge of community resources available to assist in meeting problems of equal opportunity regarding race, color, national origin, religion, creed, sex, marital status, age, disability, sexual orientation or gender identity.
Knowledge of the methods and techniques of investigation of discriminatory practices.
Knowledge of the methods and techniques of gathering, compiling and evaluating data regarding inter-group relations and discriminatory practices.
Knowledge of the methods and techniques of effective presentation of educational and informational material to employees, unions, public and private sector, community groups and individuals.
Skill in negotiating settlements in the interest of all parties involving important issues.
Skill in dealing effectively with witnesses, complainants, respondents and their representatives.
Ability to work with a variety of individuals and groups in gaining their cooperation and motivating them to promote inter-group relations as well as to eliminate discrimination where possible.
Ability to express ideas effectively both orally and in writing.
Ability to establish and maintain effective working relationships with community organizations, the general public and private agencies.
JOB REQUIREMENTS for Human Relations Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
Three years experience in interpreting civil rights and equal opportunity laws, rules and regulations.
Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
Six months experience in narrative report writing.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.