This is quality control work at the supervisory level overseeing the verification of the accuracy of public assistance case record information and determinations.
Supervises 4-7 Program Compliance Specialists.
Nature and Scope
Class incumbents report to a technical superior and are responsible for supervising staff assigned to Food Stamps, Aid to Families with Dependent Children (AFDC), and the multiple Medicaid programs. Work involves providing technical assistance and direction to staff regarding the interpretation and application of program rules, regulations, policies and procedures. Incumbents are responsible for ensuring the accuracy of determinations made by staff in order to avoid Federal monetary sanctions. Incumbents establish validity of error determinations, monitor report processing and prepare reports on errors, causes and recommended corrective actions. Work includes participating in intra and interdepartmental meetings to discuss problems and possible solutions. Incumbents also prepare responses to federal regulatory agencies in defense of state's position on program payments. Frequent contacts include federal counterparts and various DSS administrators, supervisors and eligibility workers to resolve audit finding disagrees.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Review and evaluate the work of subordinates. Analyze workload, staffing and overtime to recommend more efficient methods/procedures.
Provides technical guidance and assistance to subordinates to include interpretation of policies, laws and regulations for over 30 public assistance programs.
Compile data for the unit on error rates; and, make recommendations to superior regarding possible solutions.
Participate with the superior in interviewing applicants for vacant positions. Recommend new hires as well as appropriate disciplinary actions relative to subordinate employees.
Attend staff meetings, committee meetings and inter-agency, Federal, State and other interested group meetings in order to update and exchange information, clarify problem areas, and discuss possible solutions to public assistance problems.
Train and develop new employees; provide training updates for unit staff and others throughout the Division.
Analyze data accessed from automated information systems.
May perform work of staff as necessary.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of laws, rules, regulations, policies and procedures relative to the public assistance programs.
Knowledge of supervisory methods and techniques.
Skill in basic quality control techniques to include error identification, analysis, and interpretation.
Skill in applying regulatory requirements to programs.
Skill in analyzing data obtained from automated information systems.
Ability to perform analytical and evaluative reasoning and make sound recommendations for problem resolution.
Ability to deal effectively with stressful and sometimes emotional situations.
Ability to access data from automated information systems.
Ability to work within federally mandated deadlines.
Ability to evaluate complex problems and provide alternative solutions.
JOB REQUIREMENTS for Program Compliance Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years experience in quality improvement such as evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
Three years experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.