Fleet Services Transportation Coordinator I (#MCCL10)
$31,146.00 Yearly Min / $38,933.00 Yearly Mid / $46,720.00 Yearly Max

Fleet Services Transportation Coordinator II (#MCCL11)
$35,267.00 Yearly Min / $44,084.00 Yearly Mid / $52,901.00 Yearly Max

Fleet Services Transportation Supervisor (#MCCL12)
$39,934.00 Yearly Min / $49,917.00 Yearly Mid / $59,900.00 Yearly Max

Fleet Services Transportation Coordinators support statewide fleet operations, maintenance, and administration by ensuring that vehicles and equipment are safe, reliable, compliant, and available for use. Primary responsibilities include coordinating and monitoring vehicle assignments, maintenance, repairs, inspections, transportation, roadside assistance, and vehicle disposition activities.

Work in this class series requires knowledge of fleet operations, data management practices, and customer service principles. In addition, employees must remain current on evolving vehicle systems, fleet management technologies, telematics platforms, diagnostic tools, and related industry practices. Employees regularly communicate with customers, agency representatives, contractors, and vendors to support fleet operations, coordinate maintenance and repairs, resolve issues, ensure compliance with applicable policies, procedures, and standards, and provide customer service and technical assistance.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed.

• Maintains and inspects vehicles and equipment to ensure safety, serviceability, operational readiness, and regulatory compliance.

• Schedules vehicle maintenance, repair, and warranty services with vendors, and monitors repairs and costs for compliance with contract, procurement, and other fleet policies, procedures, and standards.

• Uses fleet management systems, telematics platforms, diagnostic tools and equipment (e.g., on-board diagnostic scanners, battery load testers, and related testing equipment), and other technology to monitor fleet activity and vehicle lifecycles, identify, troubleshoot, and resolve issues, and support operational decisions.

• Installs, monitors, troubleshoots, and supports GPS, telematics, and related vehicle technology systems and equipment.

• Receives and inspects new vehicle inventory to ensure compliance with contract and purchase specifications.

• Delivers excellent customer service to internal and external contacts in person, electronically, or by written communication.

• Performs administrative support duties such as maintaining records and documentation, preparing reports, processing information, and analyzing operational data.

• Performs emergency roadside assistance when required, completing 2-week rotational after hour stand by duty. 

• Maintains applicable tools, equipment, and supplies.

• Ensures vehicles are clean and ready for use. 

• Performs other related duties as required.

The level of work for an employee in this class series is based on an employee’s independence, size and scope of responsibilities, complexity of duties, decisions made, and required experience.

This is the entry level of fleet services work responsible for supporting statewide fleet operations, maintenance, and administration by ensuring vehicles and equipment are safe, reliable, compliant, and available for use. Employees perform the full range of Essential Functions, completing routine and standardized assignments under close supervision. Work involves dispatching vehicles from a statewide motor pool, tracking and monitoring vehicle assignments, assisting with scheduling and coordination of maintenance and repair services, and inspecting standard-use vehicles for safety, serviceability, and cleanliness to ensure vehicles remain in proper operating condition.

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.
• Interprets vehicle system diagnosis results to identify and resolve routine operational issues and handles standard customer service requests or concerns.
• Performs minor preventive maintenance and repairs such as fueling, charging, fluid checks, tire pressure adjustments, and replacement of basic components (e.g., batteries, filters, wiper blades, tires).
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices. 
• Learns fleet systems, policies, procedures, and standards, vehicle technologies, and vendor processes.
• Communicates effectively with customers, agency representatives, contractors, and vendors to collect, exchange, or provide information. 

This is the experienced level of fleet services work responsible for supporting statewide fleet operations, maintenance, and administration by ensuring vehicles and equipment are safe, reliable, compliant, and available for use. In addition to work performed at the Fleet Services Transportation Coordinator I, employees independently perform the full range of Essential Functions under general supervision. Work is distinguished from the entry level by increased technical proficiency, independent decision-making, and responsibility for specialty-equipped and upfitted vehicles, including electric vehicles and vehicles equipped with emergency lighting, truck beds, snowplows, radios, and other agency-specific equipment. 

• Receives general supervision from a technical supervisor; the supervisor provides general direction on all assignments, and regular review of progress, accuracy, and quality of work.  Supervisory advice or assistance is provided as needed. 
• Serves as a technical resource on fleet operations, technologies, and vendor services which includes diagnosing, troubleshooting, and resolving vehicle technology, telematics, GPS, customer service, other fleet management issues.
• Coordinates complex maintenance, repair, warranty, and vehicle disposition activities.
• Applies fleet policies, procedures, and standards to non-routine matters.
• Performs comprehensive and detailed vehicle inspections of systems such as suspension, electrical, fuel, engine, transmission, and electric vehicle (EV) components, including regenerative braking systems and other advanced technologies.
• May lead staff or volunteers by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
• Communicates effectively with customers, agency representatives, contractors, and vendors to coordinate service and resolve vehicle-related issues.

This is the supervisory level of fleet services work responsible for overseeing and monitoring statewide fleet operations including vehicle assignments, maintenance, repairs, inspections, transportation, roadside assistance, and vehicle disposition activities. In addition to work performed at the Fleet Services Transportation Coordinator II level, employees are responsible for supervising fleet service operations, resolving escalated operational and technical issues, and authorizing fleet-related documentation and transactions in support of statewide fleet services. 

• Receives minimal supervision from a technical supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.
• Supervision is exercised over two or more merit full-time positions per the Merit Rules at satellite motor pool sites statewide. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire or fire, and discipline. 
• Analyzes fleet data and resolves escalated operational, safety, maintenance, customer service, or other fleet management issues, across assigned service areas statewide.
• Maintains vehicle records and documentation to support fleet operations, reporting, cost accountability, and operational decisions.
• Monitors fleet condition and utilization, recommends assignment, maintenance, or disposal actions, and relocates vehicles to optimize fleet utilization.
• Coordinates and oversees vehicle transport for warranty, maintenance, repair, and recall services in accordance with contract and procurement requirements.
• Ensures deadlines and performance measures are met and monitors workflow to adjust priorities.
• Communicates effectively with staff, customers, agency representatives, contractors, and vendors to resolve escalated issues and ensure quality, safety, and compliance.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of fleet operations and vehicle lifecycle management.
• Knowledge of vehicle systems, maintenance, and inspection practices.
• Knowledge of fleet management systems, telematics, diagnostic tools and equipment, and related technology.
• Knowledge of applicable fleet, safety, and related operational policies, procedures, and standards, and related industry practices.
• Knowledge of computer software and automated information systems used to enter, update, modify, delete, retrieve and report on data. 
• Knowledge of basic mathematical calculations.
• Skill in performing, coordinating, and monitoring fleet services and activities.
• Ability to inspect vehicles and identify safety, maintenance, or operational concerns. 
• Ability to resolve routine operational and customer service issues.
• Ability to interact effectively and courteously with customers, the public, and others.
• Ability to prepare records and reports.
• Ability to communicate effectively both orally and in writing.

• Knowledge of advanced fleet operations, vehicle lifecycle management, and utilization practices.
• Knowledge of vendor service processes, warranty administration, and contract compliance requirements.
• Skill in performing, coordinating, and monitoring complex maintenance, repair, warranty, and vehicle disposition activities.
• Skill in reviewing vendor services, repair estimates, and associated costs for compliance with contract requirements.
• Skill in operating and maintaining hand tools, power tools, diagnostic equipment, and related automotive service equipment.
• Skill in resolving issues within established procedures, practices, and standards.
• Ability to utilize mobile devices for email, telematics verification, work order management, and general communication.
• Ability to prepare and interpret reports used to support operational decisions.
• Ability to manage multiple priorities independently and adapt to evolving vehicle technologies, fleet systems, and operational requirements.
• Ability to exercise sound judgement in performing assigned duties. 

• Knowledge of the principles and practices of supervision.
• Knowledge of contract management and control.
• Skill in analyzing workflow, priorities, and performance and making recommendations for improvements.
• Skill in resolving escalated issues.
• Ability to interpret and apply fleet, safety, and related operational policies, procedures, and standards to complex operational issues and non-routine situations.
• Ability to monitor workflow and adjust priorities.
• Ability to lead and motivate others.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Coursework, training, and/ or work experience in preventative maintenance on vehicles such as lubricating, cleaning, and servicing.
2. Coursework, training, and/ or work experience in math such as addition, subtraction, multiplication, division, percentages, or decimals.
3. Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information. 
4. Possession of a valid Driver's License (not suspended, revoked, or cancelled, or disqualified from driving).