Victim Services Program Manager (#MBEZ01)
$54,100.00 Yearly Min / $67,625.00 Yearly Mid / $81,150.00 Yearly Max

Summary Statement

The Victim Services Program Manager is a management level class that oversees the Department’s comprehensive Victim Services program and directly supervises personnel within the Victim Services Unit. An incumbent monitors and ensures Departmental compliance with regulatory statutes regarding victim and community notification on behalf of the Department.

Nature and Scope

The Victim Services Program Manager reports to an administrative supervisor and is responsible for developing, implementing and overseeing the Department’s Victim Services program in order to ensure compliance with the Victims’ Bill of Rights and provide notification, information, assistance, and support to victims, the public, State law enforcement, the Governor, and the State Legislature. Work includes developing and implementing program policies and procedures, preparing grant applications, providing training, providing policy interpretation and consultation to Department leadership, and advocating for victims by ensuring they are informed of Criminal Justice System processes, notified of offender status, and that both victims and their families receive support services.  The incumbent is considered a subject matter expert on Victim Services practices/methods, chairs and participates on committees and task forces, and coordinates program activities with other unit managers and State agencies such as State and local police, the U.S. Department of Justice, the Delaware Attorney General and the Delaware Courts to identify and resolve problems related to program implementation and operation. Additionally, an incumbent co-leads the Department of Correction’s Crisis Intervention Stress Management (CISM) team, which is available 24/7 to provide trauma-informed crisis support and referrals to Department staff as needed. This position develops and implements enhanced, trauma-informed victim services practices for specialized high-risk areas including human trafficking, domestic violence, and sex offenses.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Advocates for the victims of crime, ensuring they are informed of criminal justice processes, notified on offender status and receive trauma-informed support services and resources. This includes safety planning, crisis intervention, and assisting victims with filing police reports and/or petitioning the court for Protection From Abuse orders.
  • Develops policies and procedures for implementation by all correctional institutions, probation/parole and supervised custody; interprets State and federal laws regarding victims’ rights and makes recommendations to Department leadership to ensure compliance with applicable laws and industry best practices.
  • Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
  • Available 24/7, as needed, to provide notification and crisis intervention services to victims.
  • Represents the Department on statewide committees and task forces. Recommends solutions pertaining to the Department’s compliance with applicable laws.
  • Establishes operating procedures for the timely and accurate distribution of information from all affected institutions and unit managers to Federal, State and local law enforcement as well as to victims and affected communities.
  • Coordinates the receipt of information from the Judicial branch, Attorney General, U.S. Department of Justice and DELJIS.
  • Prepares applications and proposals for state and federal grant funding to establish and maintain services for victims of crimes; monitors program compliance with grant requirements; prepares and submits grant reports as required.
  • Provides advice and guidance in the area of victim advocacy, and communicates with victims, families, special interest groups and the public.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the principals and practices of staff supervision.
  • Knowledge of state and federal regulations as they pertain to victim issues such as victim compensation and protection orders.
  • Knowledge of applicable sections of the Delaware Code, including the Delaware Crime Victims Bill of Rights.
  • Knowledge of applicable Department policies, rules and regulations.
  • Knowledge of victims’ services and advocacy practices.
  • Knowledge of criminal justice system operations.
  • Knowledge of SENTAC guidelines.
  • Knowledge of the principles and practices of program development, management and evaluation.
  • Ability to apply the principles and practices of correctional program development and management.
  • Ability to analyze problems, draw sound conclusions and recommend effective solutions.
  • Ability to prepare grant applications and monitor funding.
  • Ability to communicate confidential, sensitive information to a variety of people.
  • Ability to communicate orally, in writing and through social media.
  • Ability to establish and maintain effective working relationships with correctional staff, criminal justice agencies, other agency representatives and the public.
  • Demonstrate organization and planning skills.

Job Requirements

JOB REQUIREMENTS for Victim Services Program Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelor’s degree or higher in Criminal Justice, Law Enforcement, Psychology, Sociology, Human Services or related field.
  2. One year experience in developing and implementing criminal justice, correctional or victim services programs. 
  3. One year experience in interpreting victims’ rights laws, rules, regulations, policies and procedures.
  4. One year experience in developing policies and procedures. 
  5. One year experience in interacting with criminal justice organizations such as law enforcement, courts, corrections, parole boards, community groups, or local governments.
  6. One year experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  7. Knowledge of grant management and control which includes monitoring and evaluating grant expenditures.