Application Support Project Leader (#MADA05)
$61,258.00 Yearly Min / $76,573.00 Yearly Mid / $91,888.00 Yearly Max

Summary Statement

This class is responsible for the management of information systems projects to include supervising the daily operations of a unit of application support personnel involved in the system analysis, design, and programming of new or existing applications.

Nature and Scope

This class functions independently under the direction of an administrative/technical superior and is responsible for supervising, coordinating, scheduling, and reviewing the work of applications support personnel engaged in various levels of system analysis and programming support for multiple user agencies applications. A significant portion of this work is to assist user agencies with development of short and long range information systems needs, translating these needs into viable systems, and the integration of needs into current system. In addition, an incumbent is responsible for review of all job estimates and cost/benefit analysis for every application project. An incumbent in this class informs and assists management in the identification and recommendation of resources and technological advances in the field and associated staff training requirements.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Plans, schedules, reviews and evaluates the work of applications support personnel engaged in all phases of system analysis and programming support for users.
  • Assists user in development and design of future information system needs and integration of needs into current system.
  • Reviews all cost/benefit analyses reports including cost estimates and time frames of alternative design proposals, and recommends appropriate action to management/user.
  • Assists managers in development, modification and implementation of departmental policies and procedures for data processing.
  • Provides management with accurate and timely reports to include project status, monthly activity reports and personnel activities.
  • Reviews current technology on software, hardware and related tools for future needs; evaluates new products and makes recommendations for purchases.
  • Provides technical direction and guidance to staff and users; assesses and recommends staff training needs.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
  • Knowledge of concepts, methods and techniques of systems analysis including information needs analysis, requirement analysis and design alternative analysis.
  • Knowledge of concepts, methods and techniques of system design, program specification preparation, and computer programming.
  • Knowledge of methods, concepts and techniques of supervision and project management.
  • Knowledge of the latest generation of programming languages and job control languages.
  • Knowledge of Data Base Management concepts and System Development Life Cycle methodology concepts.
  • Skill in communicating effectively with users, both orally and written.
  • Ability to think creatively and to develop creative solutions to management information system problems.
  • Ability to plan, schedule, assign, delegate, monitor and evaluate the work of an application support unit.
  • Ability to plan and achieve short and long term goals.
  • Ability to implement agency's rules, regulations and standards.
  • Ability to analyze and define users' data requirements, translating them into design specifications for computer program development.
  • Ability to design a logical flow of program steps and illustrate the sequence by flow charting.
  • Ability to write clear, concise, informative reports.
  • Ability to train lower level application support personnel.
  • Ability to prepare time and cost estimates.
  • Ability to write user, operational and program documentation.
  • Ability to establish and maintain effective working relationships with users and co-workers. 

Job Requirements

JOB REQUIREMENTS for Application Support Project Leader
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in computer programming languages including the latest generation.
  2. Three years experience in database management systems which includes database design, testing, and implementation.
  3. Three years experience in information systems analysis and design.
  4. Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.