Training and Education Specialist I (#MACC01)
$39,654.00 Yearly Min / $49,567.00 Yearly Mid / $59,480.00 Yearly Max

Training and Education Specialist II (#MACC02)
$44,900.00 Yearly Min / $56,125.00 Yearly Mid / $67,350.00 Yearly Max

Training and Education Specialist III (#MACC03)
$54,100.00 Yearly Min / $67,625.00 Yearly Mid / $81,150.00 Yearly Max

Training and Education Specialist IV (#MACC04)
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$57,568.00 Yearly Min / $71,960.00 Yearly Mid / $86,352.00 Yearly Max

Training and Education Manager II (#MACC05)
$65,185.00 Yearly Min / $81,481.00 Yearly Mid / $97,777.00 Yearly Max

Training and Education Manager I (#MACC07)
$61,258.00 Yearly Min / $76,573.00 Yearly Mid / $91,888.00 Yearly Max

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Description of Occupational Work

Training and Education Specialists deliver professional training and education work that promotes individual growth, learning, and development and supports organizational effectiveness. Employees plan, coordinate, and deliver a variety of training and/or education courses, services and activities to employees, state agencies, community partners, clients, or the public, which often involves coordinating and overseeing related outreach and contractual services.

Employees evaluate training and education outcomes to make recommendations for improvements while ensuring individual and organizational learning objectives are met. A significant aspect of work is providing technical guidance, advice, and direction on training and education matters and promoting the use of related services and resources. Employees are also responsible for tracking, maintaining, and analyzing a variety of records and reports.

Training is the primary focus of positions assigned to this class. Training that is incidental or part of other professional duties should be assigned to a classification series related to the occupational specialty of the job (e.g., engineering, child safety, or law enforcement).

Note: The career ladder incorporates Training and Education Specialist levels I, II, and III. Based on the level of work applicable to the employing agency and functional area, positions can be allocated up to level III.  The I level is to provide entry for hiring new employees into the class series and includes performing routine work under close supervision, with opportunity for growth. This does not preclude hiring new employees at higher levels.  To implement the career ladder, current employees are assigned to the level for which they meet job requirements and promotional standards. The promotional standards, a selection document under separate cover, set forth the criteria that identify, measure, and verify successful performance at each level. The advancement of employees through the career ladder is dependent on an agency's operational needs and distribution of work.

The Training and Education Specialist IV, Training and Education Manager I, and Training and Education Manager II levels, although not part of the career ladder, provide competitive opportunities for the movement of employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.

Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.

Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.

Coaches others and provides feedback that fosters learning, understanding or improved performance.

Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.

Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.

Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.

Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.

Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).

Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.

May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.

May operate and maintain training facilities such as visitor or education centers.

May participate in reviewing, testing, and making recommendations on applicable technology.

Levels of Work

Training and Education Specialist I

This is entry level professional training and education work responsible for planning, coordinating, and delivering a variety of training and/or education courses, services, and activities to employees, state agencies, community partners, clients, or the public. Employees perform the full range of Essential Functions, completing routine and standardized assignments under close supervision.

Receives close supervision from a technical or administrative supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.
Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
Updates, adapts, and modifies pre-designed training, workshops, or individual and group activities to meet learning objectives.
Learns to design courses, curricula, lesson plans, instructional methods, materials, or activities.
Performs routine analysis and evaluation of training and education needs and effectiveness.
Communicates effectively with employees, managers, state or federal agencies, community partners, clients, vendors, or the public to gather, coordinate, and provide information.

Training and Education Specialist II

This is experienced level professional training and education work responsible for planning, coordinating, and delivering a variety of training and/or education courses, services, and activities to employees, state agencies, community partners, clients, or the public. In addition to work performed by the Training and Education Specialist I level, employees independently perform the full range of Essential Functions under general supervision.

Receives general supervision from a technical or administrative supervisor; the supervisor provides general direction on all assignments, and regular review of progress, accuracy, and quality of work. Supervisory advice or assistance is provided as needed.
Researches and designs courses, curricula, lesson plans, instructional methods, materials, or activities that ensure learning objectives are met.
Performs more complex analysis and evaluation of training and education needs and effectiveness such as measuring comprehension and growth through exams, proficiency tests, knowledge checks, or other similar methods.
Creates methods and tools to assess needs and evaluate effectiveness and quality.
May lead paraprofessional, professional, or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
May supervise volunteers, casual/seasonal, and/or contractual staff; may also supervise two or more merit full time positions* (*lower-level positions, not in this Training and Education Series). The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
May participate in budget, grant, and/or contract development and management.
Communicates effectively with employees, managers, state or federal agencies, community partners, clients, vendors or the public to gather, evaluate, and provide information, technical guidance, advice, and direction.

Training and Education Specialist III

This is advanced level professional training and education work responsible for planning, coordinating, and delivering a variety of training and/or education courses, services, and activities to employees, state agencies, community partners, clients, or the public. In addition to work performed by the Training and Education Specialist II level, employees independently perform complex work with minimal supervision. Examples of factors contributing to complexity include responsibility for training the trainer, core and advanced courses, workshops, or activities requiring advanced, in-depth knowledge and study in assigned subject matter that may require the employee to possess special licenses or certifications.

Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.
Partners and collaborates with stakeholders, subject matter experts, contractors, and other resources to ensure effective and up-to-date training and education and that applicable state or federal laws, rules, and regulations are met.
Serves as resident expert and point of contact for assigned training and education area(s); provides technical guidance, advice, and direction on complex training and education matters and promotes the use of services and related resources.
Evaluates, monitors and tracks training and/or education resources or inventory, which may include software, props, or other materials and equipment; researches and makes recommendations for changes that maximize effectiveness.
Prepares reports for assigned agency, state or federal partners, or funding authorities on effectiveness, participation, or other measures of success or compliance.
Leads and participates in meetings, presentations, committees, special events, or related workgroups.
Communicates effectively with employees, managers, subject matter experts, state or federal agencies, community partners, clients, vendors, or the public to identify and resolve needs, requirements, issues, and challenges.

Training and Education Specialist IV

This level leads professional training and/or education operations at the division or department level. In addition to work performed by the Training and Education Specialist III level, employees perform a broader scope of work as a division or department top technical lead and subject matter expert. While some work may include delivering training and/or education, primary work at this level focuses on the development, implementation and evaluation of courses, services and activities, and providing expertise on broad subject matter with significant impact on the community and agency services.

Receives general direction and guidance from a Training and Education Manager II or administrative supervisor in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives.
Leads the development, implementation and evaluation of all training and/or education courses, services and activities at the division level OR multiple, diverse training and/or education courses, services and activities at the department level.
Serves as acknowledged expert (non-managerial) by management, peers, and others, providing technical guidance, consultation, and recommendations on the most complex training and education matters with significant impact on community and agency services.
Supervises volunteers, casual/seasonal, and/or contractual staff; may also supervise two or more merit full time positions* (*lower-level positions, not in this Training and Education Series). The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Ensures work performed is compliant with best practices, and applicable state or federal laws, rules and regulations, contracts or grants.
Makes decisions on complex or unusual challenges (highest level of non-managerial expertise); and only escalates or advises management when necessary.
Evaluates performance and makes recommendations such as new or revised processes and procedures that facilitate effectiveness and quality.
Communicates effectively with employees, managers, subject matter experts, state or federal agencies, community partners, clients, vendors, or the public to ensure compliance and efficiency of training and/or education operations and to resolve complex or unusual challenges.

Training and Education Manager I

This level manages training and/or education operations at the division or department level. This level is distinguished from previous levels by managing operations through a unit of Training and Education positions, which may also include volunteers, casual/seasonal, and/or contractual staff. Employees research and resolve escalated issues, as well as ensure proper training and development of staff and prompt and accessible services. A significant aspect of work at this level includes ensuring division or department organizational needs and requirements are met through strategic planning and effective management of resources, budgets, grants, and/or contracts.

Receives general direction and guidance from a Training and Education Manager II or administrative supervisor in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives.
Supervises two or more merit full time positions, one of which must be in this Training and Education series. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Plans, develops, manages and reports on budgets, grants, and/or contracts.
Participates in the development and implementation of new strategies, initiatives, programs, policies, and procedures that meet individual and organizational training and education needs and requirements.
Develops methods for evaluating the effectiveness and compliance of all courses, services, and activities.
Communicates effectively with state or federal agency leadership, and a variety of program staff, subject matter experts, community partners, or vendors to make changes that maximize effectiveness, resolve escalated issues, and ensure individual and organizational goals and objectives are met.

Training and Education Manager II

This level manages large, complex training and/or education operations at the division or department level. This level is distinguished from previous levels by managing multiple and diverse courses, services, and activities through Training and Education Specialist IV and/or management positions that directly report to this class. Employees have the authority to make decisions on behalf of the assigned training and education area(s) with significant impact on division and department operations.

Receives general direction and guidance from an administrative supervisor or appointed official in terms of broad goals and objectives; employee establishes the methods for achieving goals and objectives.
Supervises two or more merit full time positions, one of which must be at the lead and/or manager level of this Training and Education series. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Coordinates with agency leadership to prepare annual budgets involving significant state, special, and/or federal funds and makes revisions to reflect changes in estimates, costs, or training and education needs.
Establishes long and short-term goals and objectives to maximize resources, effectiveness, and compliance with state and federal laws, rules, regulations, standards, policies, and procedures.
Communicates effectively with state officials, state or federal agency leadership, and a variety of program management, community partners, or vendors to provide expert advice and technical guidance on courses, services, policies, and procedures and to participate in overall division/department strategic planning.

Knowledge, Skills and Abilities

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.

Note: Employees are not required to be proficient in the KSAs listed in this section at entry, but within six months to one year of performing work as described in each level of work.

Knowledge of training and education standards, methods, techniques, and best practices.
Knowledge of current training and development trends and resources.
Knowledge of applicable state, federal, and departmental laws, rules, regulations, standards, policies, and procedures.
Knowledge of data collection methods, tools, and techniques used to evaluate quality and effectiveness.
Knowledge of the methods and techniques of conducting needs assessment.
Skill in communicating effectively, both orally and in writing.
Skill in using computer software and automated learning management systems to research, review, analyze, document, and report on data.
Ability to select appropriate instructional methods, materials, equipment, assistive technology, or activities to accomplish learning objectives.
Ability to compile, analyze, and evaluate data to guide training and/or education design, revisions, and improvements.
Ability to coach, mentor, and motivate others.
Ability to establish and maintain effective working relationships with a variety of people.

In addition to the above Knowledge, Skills, and Abilities, the Training and Education Specialist II requires:

Knowledge of instructional methods and techniques to train the trainer.
Skill in designing course objectives, lesson plans and instructional methods, materials or activities.
Skill in evaluating instructional methods, quality, and effectiveness.
Ability to plan, facilitate, and present training and/or education information clearly and concisely to a variety of participants.
Ability to resolve challenges independently and escalate as appropriate. 
Ability to write clear, concise, and accurate findings/reports on a variety of data.

In addition to the above Knowledge, Skills and Abilities, the Training and Education Specialist III requires:

Knowledge of emerging trends and best practices in assigned training and education area(s).
Skill in designing complex course objectives, lesson plans, and instructional methods, materials, or activities requiring advanced, in-depth knowledge and study in assigned subject matter.
Skill in identifying and analyzing needs, requirements, issues, and challenges and recommending solutions based on best practices and research.
Skill in creating methods and tools to assess needs and evaluate effectiveness and quality.
Ability to plan, facilitate, and present scientific or technical information clearly and concisely to a variety of participants including other trainers (train the trainer).
Ability to provide on-the job training, guidance, and direction to staff.
Ability to foster collaboration.

In addition to the above Knowledge, Skills and Abilities, the Training and Education Specialist IV requires:

Knowledge of the principles and practices of supervision.
Skill in providing technical guidance, consultation, and recommendations, requiring subject matter expertise.
Skill in leading the design and evaluation of course objectives, lesson plans, and instructional methods, materials or activities.
Skill in analyzing broad impacts of decisions on community and agency services and recommending alternatives or solutions.
Skill in anticipating and resolving challenges and needs and improving effectiveness and quality.
Ability to implement plans and changes set forth by management using results-oriented goals for measuring success.

In addition to the above Knowledge, Skills and Abilities, the Training and Education Manager I requires:

Knowledge of the principles and practices of organizational planning, budgeting, staffing, and management.
Knowledge of the principles and practices of budget, grant, and/or contract management and control.
Knowledge of policy and procedure development.
Skill in developing, implementing, and evaluating courses, services, and activities.
Skill in recommending new processes, procedures, improvements, and enhancements.
Ability to set unit priorities, performance standards, and monitor outcomes.
Ability to assess the professional development needs of staff and provide opportunities to maximize their skills.

In addition to the above Knowledge, Skills and Abilities, the Training and Education Manager II requires:

Knowledge of developing short- and long-range strategic plans.
Skill in developing policies and procedures.
Skill in managing the development, implementation, and evaluation of courses, services, and activities.
Skill in managing budgets, grants, and/or contracts.
Skill in analyzing and evaluating operations and performance to make recommendations on improvements.
Ability to recognize and integrate diverse or conflicting priorities.

Job Requirements

JOB REQUIREMENTS for Training and Education Manager II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

One year of management experience in training or education which includes the development, implementation, supervision, evaluation and oversight of training or education courses, services and activities, and ensuring needs and learning objectives are met.
Three years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
Six months’ experience in managing budgets, grants or contracts.
Six months’ experience in strategic planning including establishing goals, objectives, and priorities supporting an organization’s overall mission.


CLASS: MACC01	EST: 7/1/1999	REV: 10/22/2023	FORMERLY JOB CLASS: 72777

CLASS: MACC02	EST: 7/1/1999	REV: 10/22/2023	FORMERLY JOB CLASS: 72778

CLASS: MACC03	EST: 2/15/2007	REV: 10/22/2023	FORMERLY JOB CLASS: 72779

CLASS: MACC04	EST: 2/15/2007	REV: 10/22/2023	FORMERLY JOB CLASS: 72771

CLASS: MACC05	EST: 7/1/1987	REV: 10/22/2023	FORMERLY JOB CLASS: 72772

CLASS: MACC07	EST: 10/22/2023	REV: