Unemployment Insurance Tax Operations Supervisor (#MABZ25)
$47,778.00 Yearly Min / $59,723.00 Yearly Mid / $71,668.00 Yearly Max

Summary Statement

An employee in this class is responsible for supervising Unemployment Insurance (UI) account assessment, account management and/or collections enforcement work activities on a statewide basis.

Nature and Scope

An employee reports to a technical supervisor and is responsible for supervising staff involved in establishing, assessing, and managing quarterly UI tax reports and collection of payments. Typical contacts are with employers and their representatives, UI staff, bank representatives, and other state and federal government officials to provide or obtain information.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Evaluates operations and performance of professional staff involved in the UI Tax Program or similar tax programs in areas such as status and charge determinations, assessment activities, recording and reporting payment transactions, delinquent account status, repayment agreements, compromise of claims, identifying and/or initiating judgement activities to ensures compliance with applicable State and Federal laws and regulations.

  • Supervises two or more merit full time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. 

  • Ensures compliance with applicable laws, rules, regulations, standards, policies and procedures.

  • Makes recommendations such as new or revised UI processes and procedures that facilitate effectiveness and compliance.

  • Participates in the development or modification of UI program systems.

  • Provides technical UI assistance to Deputy Attorney General in litigation matters.

  • Prepares statistical, financial and/or narrative reports.

  • Uses automated information systems and computer software to research, review, evaluate, and report on financial data; and may perform quality reviews of data in systems.

  • Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

  • Performs other related duties as required.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

Note: Employees are not required to be proficient in the KSAs listed in this section at entry, but within six months to one year of performing work as described in each level of work.

  • Knowledge of the principles and practices of supervision.
  • Knowledge of policy and procedure development.
  • Knowledge of the methods and techniques commonly used in governmental accounting systems.
  • Knowledge of Generally Accepted Accounting Principles (GAAP).
  • Skill in using computer software and automated information systems to research, review, evaluate, and report on data.
  • Skill in recommending effective corrective measures for bringing accounts or other financial records into balance and compliance.
  • Skill in ensuring compliance of financial work with UI Tax Program and related laws, rules, regulations, standards, policies and procedures.
  • Skill in preparing, interpreting and analyzing a variety of financial data and reports. 
  • Ability to establish and maintain effective working relationships with a variety of people.
  • Ability to communicate effectively both orally and in writing.
  • Ability to set unit priorities, performance standards and monitor outcomes.
  • Ability to resolve challenges independently and escalate as appropriate.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Tax Operations Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. One year of experience in auditing, examining, preparing, analyzing or reconciling financial accounts and ensuring compliance with applicable laws, rules, regulations, standards, policies and procedures.
  2. One year of experience in preparing financial summaries and reports that clearly and accurately document findings, supporting facts and recommendations.
  3. Six months experience in analyzing tax discrepancies or related problems, developing alternatives, recommending and advising on solutions.
  4. Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.