Assistant Finance and Operations Program Manager (#MABN01)
$61,258.00 Yearly Min / $76,573.00 Yearly Mid / $91,888.00 Yearly Max

Finance and Operations Program Manager (#MABN02)
$69,363.00 Yearly Min / $86,704.00 Yearly Mid / $104,045.00 Yearly Max

Description of Occupational Work

This class series is responsible for the daily administration of the State’s savings plans, such as the retirement savings plan, the publicly-offered auto-IRA program (“Delaware EARNS”), the College Investment Plan (CIP), and the State’s Achieving a Better Life Experience Plan (ABLE), as guided, defined and adopted by the Plans Management Board (PMB) and the Delaware EARNS Board.  

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Works with the Division Director on strategic planning, development and implementation of existing and new plans/programs.
  • Reviews, analyzes and applies federal and state laws, rules, regulations, policies and procedures to the administration of the State's savings plans and recommends revisions to plan documents and/or other governing documents as changes are anticipated.
  • Educates active and prospective participants on appropriate program features and benefits which includes explaining eligibility, permitted requests, allowable investments, tax considerations and consequences, and other matters such as ensuring that the components of the State's savings plans remain competitive with peer programs, complying with all regulatory requirements, and are administered in accordance with plan documents, guidelines and processes, while ensuring that plan expenses are cost effective to the State and customers.
  • Formulates and coordinates delivery of informational sessions, educational workshops, seminars and informational materials concerning the State's savings plans to active and prospective participants in order to explain and promote the State's savings plans. This includes conducting informational sessions for businesses and State human resource and payroll representatives regarding processing applications, orientation of new or revised investment options and program promotion.
  • Identifies and partners with community groups and educational institutions to promote the State's savings plans; directs investment companies and partner resources to coordinate seminars and events.
  • Plans, develops and executes strategies and tactics to increase enrollment in the State's savings plans. Works with and directs vendors to conduct campaigns, track results and report metrics to boards/committees.
  • Plans, coordinates, supervises, monitors and evaluates the State's savings plans activities to ensure effectiveness and efficiency. Utilizes plan performance analyses to develop ways to improve plan performance and enrollment in an effort to ensure participants are prepared for retirement and/or college.
  • Manages the reconciliation of the annual administrative budget of the plans and processes expense transactions in support of operational needs and promotional efforts.
  • Plans and prepares agenda topics for presentation to the relevant boards and respective committees and acts as a liaison between boards/committees and the State’s recordkeepers and consultants; this includes reviewing, analyzing, evaluating, and recommending proposed plans to the appropriate boards/committees.
  • Drafts, reviews, and enforces governance policies and investment policy statements for boards/committees.
  • Ensures accurate accountability of funds and investment of assets in accordance with applicable service agreements and in compliance with all applicable and prescribed laws, regulations, and rules which includes reconciling accounting records.
  • Troubleshoots functional and technical issues affecting regular activities of the State's savings plans.
  • Acts as a subject matter expert in providing support for requests submitted to or by the Deputy Attorney General and outside legal counsel.
  • Coordinates with the Auditor of Accounts and selected audit firms to manage the annual audits of the State's savings plans.
  • Maintains a level of market acumen necessary to educate participants, staff, vendors and board/committee members on trends, developments and regulations that may impact the State's savings plans.

Levels of Work

Assistant Finance and Operations Program Manager
This is the full-performance level.

  • Reports to a technical supervisor.
  • Performs the full range of work as described in the Essential Functions.

Finance and Operations Program Manager
This level manages and directs the State’s savings plans at the State level.

  • Reports to an administrative supervisor.
  • Serves as the departmental expert in administering the promotion/marketing or operation/governance of the State's savings plans.
  • Administers a combination of marketing budgets, promotional budgets, multiple contracts or the Division’s annual operating budget.
  • Maintains full accountability for area of expertise which includes budgetary responsibility and plan administration.
  • Ensures the State’s savings plans comply with applicable state and federal laws, rules, and regulations.
  • Contacts include DTI, PHRST, Pensions, the State’s investment and recordkeeping contractors, industry and association contacts, marketing agencies, AOA and outside audit firms, DOJ and outside legal counsel for the purpose of ensuring the proper functioning of all aspects of the State’s savings plans.
  • May plan, assign, review and evaluate the work of staff.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of applicable state and federal laws, rules, and regulations pertaining to the State’s savings plans.
  • Knowledge of financial investment principles and practices.
  • Knowledge of investment options and methods of determining investment performance/return.
  • Knowledge of accounting principles, practices and methods used in government.
  • Knowledge of the principles and practices of long- and short-term portfolio account investment.
  • Knowledge of marketing strategies used to promote the State’s savings plans.
  • Knowledge of best practices in board and plan governance.
  • Knowledge of staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  • Skill in reviewing and interpreting financial information for the purpose of evaluating investment options.
  • Skill in developing and managing state-run savings plans.
  • Skill in performing complex financial calculations and comparative analyses.
  • Skill in dealing effectively with individuals from a variety of socioeconomic and educational backgrounds.
  • Skill in the presentation of oral, written, and visual materials.
  • Skill in using a financial automated information system to enter, update, modify, delete, retrieve, inquire, and report on financial data.
  • Skill in preparing accurate and concise financial reports.
  • Skill in presenting employee educational workshops, seminars, and informational materials concerning the State’s savings plans.
  • Skill in developing solutions and providing recommendations, guidance and direction to management/officials in accomplishing organizational and operational goals and objectives and identifying and resolving issues.
  • Skill in identifying and analyzing problems, needs and issues, assessing their impact, and recommending plan changes/revisions.
  • Ability to analyze and evaluate financial reports, legislation and proposed/existing plans and to recommend and implement courses of action.
  • Ability to establish and maintain effective working relationships with active/prospective participants, personnel/payroll representatives, board/committee members, recordkeepers, and OST staff.

In addition to the above Knowledge, Skills and Abilities, the Finance and Operations Program Manager requires:

  • Skill in administrating the State's savings plans.
  • Skill in developing and coordinating the delivery of employee educational workshops, seminars, and informational materials concerning the State's savings plans.
  • Skill in planning and promoting the State's savings plans to residents of Delaware through educational workshops, seminars, marketing initiatives, events, distribution channels, and partnerships.
  • Skill in implementing the State's savings plan changes/revisions.
  • Skill in managing projects with measurable outcomes focused on participant impact.  
  • Skill in supporting Boards, Commissions, Councils or other governing bodies, to facilitate and lead meetings, provide guidance to members, and implement Board recommendations. 

Job Requirements

JOB REQUIREMENTS for Finance and Operations Program Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelor’s degree.


    Four years' experience in Business Operations, Finance or Marketing in a banking, financial service or non-profit organization.
  2. Two years’ experience in program administration such as overseeing and directing the development, implementation and evaluation of programs and services; planning and establishing short- and long-range program goals and objectives. 
  3. Two years’ experience in budget, grant or contract administration such as developing, monitoring and controlling budgets, grants, or contracts.
  4. Two years’ experience in vendor management such as setting strategies, tracking goals and ensuring accountability and compliance to quality standards. 
  5. One year of experience in communications at the executive level, presenting or facilitating board or committee meetings, workshops, seminars, educational sessions or public outreach.