Production Supervisor (#MAAZ14)
$38,770.00 Yearly Min / $48,463.00 Yearly Mid / $58,156.00 Yearly Max

Employees in this class plan, coordinate, and supervise high-volume office support operations and related processes, procedures, and staff. Work involves supervising, training, and motivating employees, monitoring workflow, and resolving issues to optimize the quality and effectiveness of agency-specific products or services, contributing to the overall success of the organization.

A Production Supervisor reviews workloads, schedules, assignments, status of on-going work, and available staff/resources to maximize quality and effectiveness of high-volume office support operations such as processing child support or revenue. Work includes supervising and motivating a diverse team, ensuring that all staff are adequately trained, supported, and aligned with the organization's objectives. In addition to planning, organizing, and distributing the workload, an employee reviews processes and procedures and makes recommendations for improvement. An employee also prepares, reviews, verifies, and distributes a variety of production records and reports for administrative use. 

An employee receives minimal supervision from an administrative or technical supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.  

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Plans, coordinates, and supervises all aspects of high-volume office support operations, processes, procedures, and staff.  

• Supervises two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.

• Interprets, explains, and ensures compliance with state, federal, or other relevant laws, rules, regulations, standards, policies, and procedures.

• Conducts research and analyzes data to make recommendations on personnel, staff coverage, workflow, cost reduction, recordkeeping, performance standards, equipment, or supply utilization.

• Ensures deadlines and performance measures are met, monitors workflow to adjust priorities, and recommends improvements. 

• Conducts training sessions and skills-development exercises to ensure proper training and development of staff.

• Supervises the use of office supplies and equipment and troubleshoots issues

• Uses, and oversees the work of employees in, automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data. 

• Prepares and interprets a variety of production or other operating reports. 

• Performs other related duties as required.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of the principles and practices of supervision.
• Knowledge of an assigned agency’s operational practices, policies, and procedures.
• Skill in applying, interpreting, and explaining applicable state, federal, or other laws, rules, regulations, standards, policies, and procedures.
• Skill in evaluating high-volume production operations and recommending improvements.
• Skill in using computer software and automated information systems to enter, update, modify, delete, retrieve, and report on data.
• Skill in researching, documenting, and summarizing findings.
• Ability to set unit priorities, performance standards, and monitor outcomes.
• Ability to lead and motivate others.
• Ability to communicate effectively, through written, electronic, or face-to-face interactions.
• Ability to establish and maintain effective working relationships.
• Ability to implement operational practices, policies and procedures.

JOB REQUIREMENTS for Production Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months' experience in evaluating office operations such as workflow, priorities, and performance and making recommendations for improvements.
2. One year of experience in providing guidance and consultation to management, customers, and others on administrative matters.
3. Two years' experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.
4. Two years’ experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents.
5. Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.