STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Examiner (SWATT)

Office/On-Site

Recruitment #241101-5833CL-001

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Introduction




The State of Connecticut Department of Motor Vehicles (DMV) is currently accepting applications to fill a part time position as a Motor Vehicle Examiner, Special Work Assignment Travel Team (SWATT), with an immediate need in New Britain.

WHAT WE CAN OFFER YOU

POSITION HIGHLIGHTS
  • First Shift.
  • Office/On-Site.
  • Part Time, 34 hours per week. Note: May require working up to 39 hours per week.
  • Work Schedule: Tuesday - Saturday. 
  • Tuesday, Wednesday, Friday- 9:00 AM to 4:45 PM, Thursday- 10:30 AM to 6:15 PM, and Saturday- 7:45 AM to 12:45 PM.
  • This recruitment will be used to fill an immediate need in New Britain. Future vacancies may be filled in any of the following locations as they become available: Bridgeport, Hamden, Norwich, and Wethersfield.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
THE ROLE
The Special Work Assignment Travel Team (SWATT) is a DMV initiative to support our agency workforce across the State of Connecticut. The SWATT was created in 2019 with the goal of helping our various branches maintain appropriate staffing levels, strictly on a temporary and as-needed basis, when our team takes a vacation or is out sick. Location assignments can be planned in advance, or a SWATT staff member could learn about their location assignment the day of, depending on agency needs. You will be assigned a location based on your application preferences, but may be asked to work in other locations as needed. SWATT Branch locations include Bridgeport, Hamden, New Britain, Norwich and Wethersfield. Overtime may be required, and incumbents must be willing to travel to other DMV locations. We encourage applicants to select all areas they are both interested in and commutable to. Employees who are part of SWATT receive mileage reimbursement for their travel. 

The Motor Vehicle Examiner within SWATT can expect to work in a fast-paced environment with a high volume of customer contact and money handling. We are looking for detail-oriented people with excellent customer service skills. These positions will assist with the initial intake of customers and will perform a range of motor vehicle transactions and should be proficient with operating computer systems. 


ABOUT US
At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Watch the video below to see what it's like to be a State of Connecticut employee!

                                                       

Selection Plan

TO APPLY

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

  • Please read or watch our Applicant Tips on How to Apply.

IMPORTANT INFORMATION AFTER YOU APPLY

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Read through this helpful link to prepare for your interview.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
CONNECT WITH US
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at brittney.woodley@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

  • Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
  • Performs limited restorations of driver licenses or motor vehicle registrations;
  • Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
  • Determines proof of ownership and existence of encumbrances from information submitted;
  • Contacts municipal collectors of revenue to obtain clearance;
  • Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
  • Compares data elements with automotive reference manuals and manufacturer's publications for verification;
  • Checks for erasures or omissions in typing;
  • Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
  • Issues motor vehicle operator licenses containing photograph of applicant;
  • Collects fees;
  • Verifies and validates applications and supporting documentation;
  • Operates camera;
  • Die cuts and laminates photographs to licenses;
  • Makes minor adjustments to and performs routine maintenance on equipment;
  • Operates cash register and other office equipment such as calculators and computer terminals;
  • Schedules appointments;
  • Prepares financial documents and reports;
  • Balances cash and documents;
  • Processes registration renewals;
  • Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
  • Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
  • May maintain records including approved and rejected applications;
  • May perform specific research assignments such as chain of ownership or lien information;
  • May clear duplicate identification lists;
  • May type;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
    • in performing arithmetical computations;
  • • Ability to
    • handle and count money;
    • read, comprehend and apply laws, policies and procedures;
    • maintain records;
    • examine documents for completeness and accuracy;
    • operate personal computer, computer terminals and office equipment;
    • operate office suite software;
    • use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience communicating with customers and resolving customer escalations.
  • Experience reviewing legal documents, entering data and dealing with confidential information.
  • Experience processing cash, check, and credit card transactions and balancing a register.
  • Experience applying policies, procedures and making decisions.
  • Experience with computers, utilizing the computer system, and office equipment.
  • Experience working in a production environment with face-to-face customer service.
  • Experience examining documents while processing customers transactions.
  • Experience traveling and working in satellite locations.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.





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