License And Applications Specialist


Recruitment #240702-6490AR-001


Do you have experience performing complex tasks related to application processing, consumer counseling,  arbitrations and enforcement for the Lemon Law program?

If so, we have an exciting opportunity for you!

The State of Connecticut, Department of Consumer Protection (DCP), 
invites its agency employees to apply for the position of License And Applications Specialist!


As a state employee, you will continue to enjoy:

  • Monday - Friday
  • Full-time (40 hours per week)
  • First shift
  • Location:  450 Columbus Blvd. in Hartford, CT
  • Hybrid work environment (combination of on-site and remote work)
  • Performs the most complex related duties in processing complex certificate and permit applications; 
  • Receives and processes fees; 
  • Studies and analyzes factors and incidents impacting on regulatory responsibility and makes recommendations to implement changes; 
  • Acts as a hearings officer or participates in public hearings concerning issuance, revocation or amendment of certificates and permits;
  • Other related duties.

  • Our mission is to promote a fair and equitable marketplace and to ensure safe products and services for consumers. The department is comprised of several divisions, each of which oversees the different industries that it regulates. The Legal Division is responsible for advising the Commissioner’s office, conducting legal analysis of industry requirements, case development, negotiation and prosecution at administrative hearings. 
  • To learn more about our mission, vision and values, please click here. 

Selection Plan

  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.
To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • Please read or watch our Applicant Tips on How to Apply.
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Read through this helpful link to prepare for your interview.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Anamaria Giangarra at


In a state agency, this class is accountable for performing the most complex tasks in the analysis and processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.


Performs the most complex related duties in processing complex certificate and permit applications; receives and processes fees; studies and analyzes factors and incidents impacting on regulatory responsibility and makes recommendations to implement changes; acts as a hearings officer or participates in public hearings concerning issuance, revocation or amendment of certificates and permits; explains laws and agency regulations to applicants and the public; prepares correspondence; assists in rate case matters; may perform or supervise investigations of violations; may supervise examination of and approve application process for interstate permits; performs related duties as required.

AGENCY RESPONSIBLE FOR ADMINISTRATION OF PROOF OF FINANCIAL RESPONSIBILITY FOR REGULATED TRANSPORTATION SERVICES: May supervise or perform issuance of identification stamps or permits for regulated transportation services and keeping of appropriate records; may supervise or perform administration of evidence of financial responsibility of licensees.


Knowledge of relevant licensure, certification or permit functions of regulated entities; knowledge of relevant regulated industry operations, practices and procedures; basic knowledge of statistics; interpersonal skills; oral and written communication skills; ability to understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department; ability to research, analyze and evaluate data and prepare comprehensive written reports; ability to utilize computer software.


Seven (7) years of clerical or technical experience in a regulated industry or with a regulatory agency.


One (1) year of the General Experience must have been in preparing material for or actively participating in, hearings concerning the regulatory process.

NOTE: For State Employees, this is interpreted at the level of License and Applications Analyst.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.


  • Experience with arbitration proceedings. 
  • Experience enforcing Lemon law compliance. 
  • Experience processing lemon law applications from intake to final resolution. 
  • Experience working with auto manufacturers and vehicle dealerships. 



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.