Telecommunications Dispatcher


Recruitment #230915-1336CL-001


Are you ready to start your career in State service? 
If so, read below and apply today! 

The State of ConnecticutDepartment of Mental Health and Addiction Services (DMHAS) is seeking a Telecommunications Dispatcher to join their team. 

  • FACILITY: DMHAS Office of the Commissioner
  • UNIT: Safety Services Division
  • ADDRESS: 460 Silver Street, Middletown, CT
  • SCHEDULE: Full-time, 40 hours per week, second shift, 4:00pm to 12:00am with every other weekend off
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • Generous paid time off, including 13 paid holidays per calendar year
  • Professional growth and development opportunities
  • A healthy work/life balance to all employees
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
    • Provide dispatch, communications, and support services to police, fire, emergency medical services, and business functions of the facility/campus; and
    • Monitor CCTV equipment, fire alarm panels, intrusion alarms, etc.
              ABOUT US 
              DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. 

              Selection Plan

              Please visit our 'Applicant Tips on How to Apply' page.

              Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

              TO APPLY
              • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
              • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
              • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
              • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
              • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
              AFTER YOU APPLY 
              • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
              • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
              • NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
              • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
              • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
              • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
              CONNECT WITH US 
              • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 
              • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Jensine Tran at


              At the Connecticut State Colleges and Universities System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

              EXAMPLES OF DUTIES

              • Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; 
              • Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies; 
              • Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; 
              • Operates communications equipment such as computer, radio, telephone and related communications equipment; 
              • Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; 
              • Operates VOTER system to determine radio transmission capability; 
              • Monitors various cameras and alarm systems within the agency complex; 
              • Logs communications received during shift and maintains records for purpose of ready identification; 
              • Advises other agencies on incidents of special concern; 
              • Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies; 
              • Independently responds to calls from the general public and refers to appropriate personnel; 
              • May monitor other state and local police, fire and medical radio frequencies; 
              • May perform varied clerical and statistical work; 
              • Performs related duties as required.


              • Knowledge of
                • and ability to operate and monitor communications equipment; 
                • terminology and coding used in radio communications; 
                • and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; 
              • Skills
                • interpersonal skills; 
                • oral and written communication skills;
                • computer keyboarding skills; 
              • Ability to
                • listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; 
                • speak proper English and enunciate clearly; 
                • function and react calmly, effectively and efficiently under stress; 
                • think and act quickly in emergency situations with judgment and discretion; 
                • exercise discretion in handling confidential information; 
                • follow oral and written instructions; 
                • maintain records.


              One (1) year of experience in dispatching and operation of communication equipment.


              • Experience performing dispatching and record keeping functions for an organized Police Department 
              • Experience with Computer Aided Dispatch (CAD) system


              • Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
              • Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.
              • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.


              In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.


              A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.


              Incumbents in this class may be required to work in tiring positions for long periods of time.



              The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


              As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.