Connecticut Careers Trainee (LD Community Services Rep)


Recruitment #230914-1992SH-002


Do you have experience providing outstanding customer relations while dealing with difficult situations? Are you looking for an exciting trainee opportunity where you will be able to learn on the job? If this sound like you, we invite you to check out this exciting opportunity to join our team!

At the Department of Labor (DOL), we are currently recruiting for two Connecticut Careers Trainee's (CCT), with a target class of Labor Department Community Services Representatives, to join us at our Montville American Job Center (AJC).  

What We Have To Offer!
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • Industry leading health benefits, including medical and dental coverage
  • Comprehensive pension plan and supplemental retirement offerings
  • Retirement healthcare offerings
  • Professional growth and development opportunities
  • Outstanding work-life balance
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information
Your role as a CCT
In this role, you would receive training in and then work independently with our AJC partnership to help provide a compliment of employment service support to our community. Along with other duties as needed, we would entrust you to:
  • Conduct Initial Reemployment Services and Eligibility Assessment (RESEA) appointments with claimants 
  • Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires
  • Provide employment services (both virtually and in-person) to job seekers in the Montville American Job Center (AJC)/Eastern region
Position Highlights 
  • Located at the Montville American Job Center 
  • Full-time, 40 hours per week
  • Monday - Friday, 8:00 am - 4:30 pm
  • Hybrid Role based on telework guidelines
  • Travel to the Danielson and Willimantic ACJs, or other locations may be required
Salary Information 
  • First year of training
    • Bachelor's degree and/or qualifying experience: $51,072
    • Master's degree: $52,920
  • For current state employees, compensation will be in accordance with guidelines for computing salary adjustments set forth by the Department of Administrative Services, Determining Salary Upon Change in Class manual
American Job Center
The AJC system is a partnership of organizations that provide workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations work as a system to help prepare and train the workforce and offer services that help businesses and industry find talent. We offer a full complement of employment services, including career centers, recruitments, workshops, and employment services for veterans.

Who We Are
At the DOL, we are committed to protecting and promoting the interests of Connecticut workers. To accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

We invite you to join our team and take part in fulfilling our vision of a Connecticut where all are healthy, secure, and thriving!

Selection Plan

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 

Should you have any questions pertaining to this recruitment, please contact Ethan Ives at


In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.


Duties include, but are not limited to the following:
  • Conduct Initial Reemployment Services and Eligibility Assessment (RESEA) appointments 
  • Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires
  • Provide employment services (both virtually and in-person) to job seekers in the Montville American Job Center (AJC)/Eastern region
  • Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques, Successful Job Search Strategies and LinkedIn
  • Provide general UI information/assistance
  • Maintain and record messages, activities and case notes in appropriate business systems, CTHires / ReEmployCT (RESEA)  
  • Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers
  • Additional information can be found HERE


  • Oral and written communication skills; 
  • Ability to
    • acquire knowledge and skills required for the target classification;
    • understand, evaluate and solve problems by exercising judgement and logic;
    • read, interpret and understand written material;
    • perform basic arithmetical computations;
    • interpret charts, graphs and tables;
    • learn and reason;
    • establish and maintain cooperative relations with superiors, associates and general public;
    • utilize computer software.


Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.


  • Experience providing customer service to individuals from various backgrounds    
  • Experience writing, editing, and proofreading documents
  • Experience speaking in public, in-person, and virtually in front of small or large audiences
  • Experience recording information using various software systems
  • Experience corresponding/communicating with individuals in-person, online, email, and telephone
  • Experience using virtual platforms such as Microsoft Teams, Zoom, etc. to participate in meetings, attend trainings, and provide virtual services
  • Experience using Microsoft Outlook calendar feature to create and schedule meetings, reminders, set up folders, create contact lists / groups, and the ability to engage in email communication with others
  • Experience using Microsoft Word to create documents such as résumés, cover letters, memos, or other documents



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.