STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Technician

Part-Time, 30 Hours per week

Recruitment #230911-7602EL-001

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Introduction


The State of Connecticut, Office of the Chief Medical Examiner (OCME) is a free-standing. modern facility located on the UCONN Health Center Campus in Farmington, CT.  The office is a state-wide medical examiner system charged with the investigation of sudden and unexpected deaths that, by statute, fall under our jurisdiction. 

We are seeking a motivated and detail-oriented, Information Technology Technician, to join our dynamic team.  

WHAT WE CAN OFFER YOU:
  • A chance to work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule 
  • Industry leading health benefits, including medical and dental coverage
  • State Employee Retirment System (SERS) Tier IV (new hires after 7.17.23)
  • Voluntary Deferred Compensation 45 Plan through Empower (formerly Prudential)
  • Paid time off - including 13 holidays per calendar year
  • Dedicated employee parking

    •
    POSITION HIGHLIGHTS:
  • Onsite
  • Part-time
  • Monday through Friday, 8:30 A.M. to 3:00 P.M., with a 1/2 hour lunch)

    •
    THE ROLE:
  • Providing a variety of user support services by responding to calls, email, and personnel requests for technical support.
  • Assisting users with basic network, hardware and software issues and escalating more complex problems to higher level information technology staff.
  • Installing and configuring PCs, printers, scanners and other peripherals.
  • Assisting users with problems in utilizing software applications.
  • Assisting in maintaining information technology documentation.

    • FOR ASSISTANCE IN APPLYING:
    Please visit our 'Applicant Tips on How to Apply' page.

    Selection Plan

    In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.  Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  a resume, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

    This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

    Although applicants will receive correspondence via email, as a backup they are also encouraged to sign onto their Personal Status Board daily to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

    All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to jsanz@ocme.org.

    Should you have questions pertaining to any phase of this recruitment, please contact the hiring agency's human resources office: jsanz@ocme.org, 860-679-3982.

    NOTE: The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

    EXAMPLES OF DUTIES

    Service/Help Desk: Provides a variety of user support services; provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; assists users by determining and/or troubleshooting problems with network, hardware and software; escalates more complex problems to higher level information systems staff; uses hardware and/or software aids and diagnostic tools to troubleshoot network; installs and configures local and network printers, scanners and other peripherals; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; acts as liaison between users, information systems support staff and vendors; provides user support training; maintains materials such as manuals, user guides and training materials; performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; performs related duties as required.

    Production Control: Assists other technical staff in the preparation of operational documentation; performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment; analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions; performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Three (3) years of experience in information technology (IT) operations support or another IT related support area.

    NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

    2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

    PREFERRED QUALIFICATIONS

    • Experience providing Help Desk level support for information technology issues
    • Experience installing, troubleshooting, & upgrading PCs
    • Experience supporting local & networked printers & scanners
    • Experience troubleshooting basic network issues
    • Experience performing software updates on PCs and Servers
    • Experience with Windows, iOS & Android operating systems
    • Experience with Microsoft Office 365 applications
    • Experience with a Case Management system
    • Experience writing documentation
    • Experience prioritizing tasks
    • Experience working in a medical environment
    • Experience working with confidential materials

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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