Connecticut Careers Trainee (Administrative & Residual) (40 Hour)

Target Class: Revenue Agent 1

Recruitment #230817-2292AR-001


Are you a recent college graduate or looking to make a career change into the Tax and Financial field? If so, read below and apply today!

The State of Connecticut, Department of Revenue Services (DRS), is recruiting for Connecticut Careers Trainees to join our team in the Collections and Accounts Receivable Management Division.

After successful completion of the training program, incumbents will be promoted to the target class of Revenue Agent 1

What we can offer you
  • The opportunity to work for a Forbes top company: 'ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings;
  • Paid time off - including 13 paid holidays per calendar year;
  • Professional growth and paid professional development opportunities; and
  • A healthy work-life balance for all employees! 
Position highlights
The Connecticut Careers Trainee is a training program targeted to college graduates or those with a desire for a career change to provide a one year training program to develop the vital tools to work in the professional field of Revenue Agent 1.

You will receive training in introductory governmental work for development of skills and knowledge in the field of public administration in order to qualify for advancement into agency professional positions. You will perform a variety of increasingly difficult duties as skills are acquired during the course of the training period.

These positions will be located in Hartford, and are full time, 40 hours per week, Monday through Friday. The hours are 8:00 AM to 4:30 PM with an alternative work schedule available after training is completed. The work is currently performed remotely.

If you are a recommended candidate for a position with DRS, there are some things you need to know prior to being able to be formally offered a position with the Department:

1. ALL employees of the Department of Revenue Services are prohibited from engaging in the following:

  • Preparation of tax returns in exchange for financial compensation.
  • Work at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual, or other designation).
  • Work at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual, or other designation).

If you currently work in or perform any of the above, you will be required to cease those activities prior to your first day with the Department of Revenue Services should an official offer of employment be made to you.

2.  Other outside employment activities are not necessarily prohibited, however, if you are currently employed by, or have ownership in a business and intend to continue your employment/involvement with this outside business, you are required, prior to an official offer of employment, to disclose the nature of this outside employment including the name of the business, your role, your schedule, and whether you participate in or are responsible for the preparation of any financial or tax-related documentation on behalf of that outside business entity. 

About us
The mission of DRS is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

A career with DRS may be the right fit for someone looking to learn in a fast-paced, purposeful work environment. We're committed to administering the state's tax system fairly, courteously, and efficiently. We believe the way to do this is to partner the skills, creativity, and resourcefulness of our workforce with the best technologies available.

Our employees are dedicated to public service and have many opportunities for personal and professional growth!

Selection Plan

Before you apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
Important information for after you apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Questions about this position should be directed to Mackenzie Robinson at


In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.


In the Collections and Accounts Receivable Management Division, incumbents receive training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions; performs a variety of increasingly difficult duties as skills are acquired during course of training period; performs related duties as required.

Duties may include: 

  • Answering questions about bills over the phone;
  • Negotiating and setting up payment plan agreements;
  • Reviewing defaulted payment plan agreements to apply available collection tools to collect taxes from taxpayers through enforcement action;
  • Skip-tracing;
  • Placing liens; and
  • Maintaining records in a collection case management system.


  • Oral and written communication skills;
  • Ability to
    • acquire knowledge and skills required for the target classification;
    • understand, evaluate and solve problems by exercising judgement and logic;
    • read, interpret and understand written material;
    • perform basic arithmetical computations;
    • interpret charts, graphs and tables;
    • learn and reason;
    • establish and maintain cooperative relations with superiors, associates and general public;
    • utilize computer software.


Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.


  • Bachelor's degree or higher in Business Administration, Management, Marketing, Finance or a closely-related field;  
  • Experience in a high volume customer service environment;
  • Experience negotiating or to be persuasive; 
  • Experience organizing and completing tasks timely;
  • Experience communicating with diverse groups through oral and written communication;
  • Experience using new computer technology, including the Microsoft Office Suite;
  • Experience working effectively remotely.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.