STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Director of Infrastructure Services

Information Technology Manager 4-Hybrid role

Recruitment #230530-1564MP-001

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Introduction


Are you a DAS employee looking for the next step in your career?
 Are you passionate about working in the Information Technology field? 
If so, we encourage you to apply for this opportunity!

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (DAS/BITS) is recruiting for a Director of Infrastructure Services (Information Technology Manager 4) in Hartford, CT.

As a State employee, you will continue to receive the following benefits you are accustomed to:
  • Flexible & hybrid telework schedules
  • Industry leading health benefits, including medical and dental coverage
  • Competitive starting salary and structure
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off- including 13 holidays per calendar year
  • Professional growth and development opportunities
  • Culture that encourages work-life balance
  • Work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
This Role will supervise a diverse group of technologists and service providers, principally focused on delivery of the physical infrastructure and network supporting the State's IT needs, including the optical and traditional networks, the critical E911 and public safety data network, operation of security appliances such as firewalls, virtual private network (VPN) infrastructure, operation and maintenance of the State's data centers, and voice-over-IP (VOIP) and traditional telephony. The position expanded from supervision 29 FTE to now 62 FTE and set strategy related to these areas, though may grow significantly should statewide optimization efforts come to fruition.

In addition, the Director of Infrastructure Services will:
  • Create strategy, lead technology procurement efforts, manage service delivery, manage vendors and suppliers, design services, and maintain/operate tools to deliver (a) optical and traditional data networks; (b) critical network security appliances and related design services, including firewalls, VPNs, and IPS; (c) operate and maintain the State's data centers, including installing new equipment and making replacements; (d) manage vendor-provided fiber and data circuits, including orders and capacity management; and (e) delivery State-wide VOIP and related technology systems.
  • Participate as a senior leader in the BEST organization to create, establish, and maintain a service culture, including providing mentoring to junior leaders and staff across the organization, leading at the executive level service-related initiatives among multi-functional groups, and modeling critical cultural competencies.
  • Be a principal leader in managing agency partner relationships in and around the delivery of services, including interacting with Commissioners and their direct staff.
  • Promote and support the execution of critical security-related activities, including implementing network security directives and assisting in the incident response activities related to cyber-attacks on the State of Connecticut.
Position Highlights:
  • Full-time, 40 hours per week
  • Monday through Friday schedule
  • First shift
  • Hybrid role, alternating between in-office and telecommuting
  • Our office with modern amenities is centrally located in Hartford, CT (55 Farmington Avenue) with easy access to all major highways
It is the DAS mission to provide efficient and effective administrative services to state agencies, departments, and other governmental entities. DAS leads procurement, information technology, human resources, and other administrative functions.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.

  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • For assistance in applying, please visit our 'Applicant Tips on How to Apply' page.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
Important Next Step Information for After You Apply:
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Connect With Us:
If you have any questions pertaining to this recruitment please contact Jasmyn Raymond at Jasmyn.Raymond@ct.gov and reference the recruitment number.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

EXAMPLES OF DUTIES

  • Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; 
  • Responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; 
  • Establishes priorities for systems development and information technology projects in accordance with agency requirements; 
  • Coordinates, plans and manages solution architecture projects; 
  • Directs the planning, design and implementation of complex storage solution configuration; 
  • Develops plans for future utilization information technology services in the overall agency program; 
  • Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; 
  • Aligns information technology planning with the business strategy; 
  • Leads and influences the development of standards and decisions regarding changes to systems/applications; 
  • Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;
  • Oversees information technology projects from conception to completion; 
  • Works with leadership team to maximize cross-team contributions; 
  • Leads information technology operations to ensure exceptional quality and timely response to all customer service issues; 
  • Interfaces regularly with clients/customers; 
  • Stays abreast of local, regional and national industry trends; 
  • Understands the major economic, political, technological and competitive trends affecting technology; 
  • To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; 
  • Compares information technology with those of significant competitors and makes appropriate adjustments; 
  • Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; 
  • Sets an example by acting in ways that are consistent with shared department values; 
  • Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; 
  • Strengthens staff by providing choice, developing competence and offering visible support; 
  • Focuses on continuous learning for self and staff; 
  • Actively acknowledges individual and team accomplishments; 
  • Leverages technological solutions to meet business needs; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
  • Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment
  • Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness
  • Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
  • Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
  • Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
  • Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a managerial capacity.

NOTE: For state employees this experience is interpreted to be at the level of an Information Technology Manager 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience managing Enterprise networks of more than 500 nodes
  • Experience managing VOIP solutions of more than 10,000 endpoints
  • Experience managing 24x7 technical operations and response
  • Experience managing data center operations and relocations

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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