STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Office Assistant

Hybrid

Recruitment #230525-7086CL-001

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Introduction


Are you looking to advance your clerical career? If so, read below & apply today!

The State of Connecticut, Department of Revenue Services (DRS), is recruiting for one (1) Office Assistant in the Enforcement Unit, which is part of the Operations Bureau. This position will provide clerical support to a wide variety of functions in the Enforcement Unit. This position is located at 450 Columbus Boulevard, Hartford, CT. Please note: The list from this recruitment will be used to fill future vacancies as they occur.

Position Highlights
The hours are Monday through Friday, 7:00 a.m. to 3:30 p.m.

Responsibilities will include, but are not limited to:
  • Sorting a large volume of scanned warrant, general collection and collection unit correspondence and distributing it amongst staff using SharePoint.
  • Sorting through incoming faxes and attaching them to cases and/or forwarding them to the appropriate staff/unit.
  • Faxing outgoing bank and wage warrant releases/modifications as well as merchant warrants for field agents.
  • Preparing vouchers for wage/bank warrants, UCONN/CCSU offset and payment plan checks.
  • Mailing out general correspondence on behalf of staff and forwarding or hand-delivering tax returns to Processing Unit.
What We Can Offer You
As a state employee, you would continue to be able to participate in our competitive benefits plan which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 13 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals. You would also continue to be part of a culture that encourages work-life balance.

Our Mission
Our mission at the State of Connecticut, Department of Revenue Services (DRS) is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace. We strive to be leaner, flatter, smarter and more focused by taxpayer services than ever before. We strive every day to be efficient, effective, honest, transparent, and fair. We try to be sure the voice of taxpayers is heard and that we understand the impact of our actions on their lives and businesses.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

Before you apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
Important information for after you apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Questions about this position should be directed to Nicholas Naples at Nicholas.Naples@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.

EXAMPLES OF DUTIES

Responsibilities will include, but are not limited to:
  • Sorting a large volume of scanned warrant, general collection and collection unit correspondence and distributing it amongst staff using SharePoint.
  • Sorting through incoming faxes and attaching them to cases and/or forwarding them to the appropriate staff/unit.
  • Faxing outgoing bank and wage warrant releases/modifications as well as merchant warrants for field agents.
  • Preparing vouchers for wage/bank warrants, UCONN/CCSU offset and payment plan checks.
  • Mailing out general correspondence on behalf of staff and forwarding or hand-delivering tax returns to Processing Unit.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures including proper telephone usage and filing;
  • Skills
    • basic interpersonal skills;
    • oral and written communication skills;
    • in performing arithmetical computations;
  • Ability to
    • perform a full range of clerical tasks;
    • operate office equipment which includes computers, tablets, and other electronic equipment;
    • operate office suite software;
    • schedule and prioritize workflow;
    • read and interpret complex instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of general clerical work experience.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one/half (1/2) year of experience.

PREFERRED QUALIFICATIONS

  • Experience organizing and managing a large volume of work;             
  • Experience communicating effectively across agency units;
  • Experience in a multi-faceted and high-volume work environment;
  • Experience developing and maintaining basic office procedures and filing systems including both physical and electronic case files and records;
  • Experience in interpersonal customer service;
  • Experience operating multi-function copiers, faxes, and personal computers.

SPECIAL REQUIREMENTS

Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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