Are you a DCP employee looking to take the next step in your career?
Do you have clerical work experience?
If so, we have an exciting opportunity for you!
CONTINUE TO ENJOY
- Industry leading health benefits, including medical and dental coverage
- Extensive pension plan and supplemental retirement offerings
- Paid time off including 13 paid holidays per calendar year
- A culture that encourages work/life balance
- Professional growth and development opportunities
- Working for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
- Full Time (40 hours/week)
- First Shift
- Monday – Friday
- Location: Hartford
- Hybrid telework schedules are available
The Licensing Division is statutorily mandated to deposit all licensing fees within 24 hours. The Division is responsible for the accurate entry, review and issuance of all DCP regulated licenses. This position will be responsible for higher level clerical functions which include the processing, review and approval of certain license types. This position would also be tasked with assisting with all other applications administered by the Department and will take direction from a License and Application Specialist and a Consumer Protection Licensing Supervisor within the division.
Duties to include:
- Data entry of applications
- Review for compliance and provide approval for certain license types
- Data entry and review of new and renewal applications for all other DCP regulated licenses
- Assist and support all online applications
- Deposit all application fees
- Answer division telephone
- Assist in the completion of system configured workflows
- Assist in maintaining files and responding to public inquiries
WHO WE ARE
The mission of DCP is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that we license, regulate, and enforce. To learn more about our mission, vision and values, please click here.
- In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
- Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING
IMPORTANT INFORMATION AFTER YOU APPLY
CONNECT WITH US
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at email@example.com.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
- Performs the most complex duties related to an agency’s clerical processing functions;
- Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
- Makes corrections and/or additions;
- Devises follow up procedures to efficiently and effectively carry out activities;
- Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
- Interprets and applies state statutes and regulations relating to the particular processing service;
- Makes decisions as to case status, transaction permissibility or admissibility;
- Responds to internal and external inquiries for information and assistance;
- Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
- Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
- Maintains records and logs;
- Prepares status or statistical reports related to processing function;
- Assists in maintaining general files in support of processing function;
- Initiates correspondence in carrying out duties;
- Types correspondence, forms, file documentation, etc. in support of processing function;
- May process fees and maintain financial records;
- May lead lower level clerical employees assisting in carrying out processing responsibilities;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of office systems and procedures;
- interpersonal skills;
- oral and written communication skills;
- Ability to
- compose effective correspondence and forms;
- read, comprehend and apply laws, regulations, and procedural guidelines;
- organize and coordinate workflow;
- articulate ideas and information effectively;
- perform research assignments;
- devise and maintain record keeping and filing systems;
- examine documents for accuracy and completeness;
- operate office equipment including computers, tablets, and other electronic equipment;
- operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
- Experience with data entry of applications
- Experience reviewing for compliance and providing approval for DCP licenses
- Experience with new and renewal applications for all other DCP regulated licenses
- Experience with online support applications
- Experience with monetary deposits
- Experience with the completion of system configured workflows
- Experience maintaining files and responding to public inquiries
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.