STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Resource Associate

Hybrid

Recruitment #230324-5250SH-001

Introduction


The State of Connecticut, Department of Labor (DOLis recruiting for a Labor Department Resource Associate located in the UI Contact Center, who will act as the training program/team lead to assist employees in the contact center with the heavy Unemployment workload. 

What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Comprehensive Benefits including industry leading health benefits, including medical and dental coverage.
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
About Us:
The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The Position:
  • Serve as a front-line service provider for all services necessary for determination of monetary eligibility for Unemployment Compensation benefits 
  • Review benefit application and secures additional data needed; analyzes work history to determine appropriate benefit program 
  • Assess need for non-monetary hearing based on reason for separation or any barriers to employability 
  • Make appropriate adjustments to system wage file or refers to a field auditor as needed 
  • Process adjustments to claims, investigates and resolves held claims and exceptions;
  • Provide information, referral, assessment 
  • Provide informational housing verification requests to private and public entities; leads informational request unit and maintains all record keeping
The Schedule:
  • Full-time
  • First shift
  • Monday - Friday
  • Wethersfield, CT
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This position may be subject to Federal requirements for COVID 19 Vaccination Immunization.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff or centrally located direct service providers. The class may function in such areas as Operational Support, Appeals, Program Policy and Staff Development.

EXAMPLES OF DUTIES

Performs such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff within various units or program areas; develops and presents training programs in assigned functional areas; identifies problem areas and recommends corrective action to remedy deficiencies in meeting program goals; monitors programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction; assists in planning and development of new programs; analyzes need for new or enhanced data processing capability within programs and facilitates development or modification of systems to meet program needs; analyzes impact of state and/or federal legislation and regulations on departmental programs and procedures; adapts federal regulations for state use and develops appropriate procedures for implementation; develops procedural manuals and drafts informational memorandums; prepares federal, state and/or agency reports; may speak before professional groups and labor organizations, municipalities, employers or community groups regarding programs and services; may serve as a team leader assigned to conduct program reviews of various unit operations; may provide input regarding budget requests within functional and/or program areas; may conduct investigations and monitor internal security procedures; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of Job Service, Unemployment Compensation or Employment and Training programs; knowledge of relevant state and federal laws, statutes and regulations; knowledge of effective interviewing techniques; interpersonal skills; oral and written communications skills; problem solving skills; ability to interpret and analyze laws, policies, regulations and legal precedents; training ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance.

Note: For State employees, this is interpreted at the level of a Labor Department Associate Community Services Representative performing work in the targeted program area.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in public administration, business management or a closely related area may be substituted for one (1) additional year of the General Experience.

3. For State employees, one (1) year of experience as a Labor Department Adjudications Specialist, Labor Department Career Development Specialist or Labor Department Business Services Specialist performing technical work in the targeted program area may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience performing Telework using a Salesforce platform and Teams    
  • Experience with Microsoft products including – Word, Outlook, Teams and Excel 
  • Experience working under minimum supervision 
  • Experience providing information to and interacting with diverse populations 
  • Experience billing and invoicing housing authorities and similar entities

SPECIAL REQUIREMENTS

1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Resource Associate in a veterans program position must meet the eligibility requirements under Title 38.

2. Incumbents in this class may be required to travel.

3. Incumbents in this class may be required to speak a foreign language.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.