STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Agent

Recruitment #230315-5794PS-001

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Introduction


The State of Connecticut, Department of Motor Vehicles (DMV), is currently accepting applications for the position of Motor Vehicle Agent, to join our Wethersfield Inspection Lane of the Commercial Vehicle Safety Division.

Comprehensive Benefit Offerings:
  • Industry leading health benefits, including medical and dental coverage 
  • Extensive pension plan and supplemental retirement offerings 
  • Paid time off - including paid holidays per calendar year
  • Professional growth and professional development opportunities
  • A healthy work/life balance to all employees!
The Role:
The role of Motor Vehicle Agent will be accountable for performing a full range of duties, which includes inspecting all types of motor vehicles, including commercial vehicles, school transportation vehicles, abandoned, composites, salvages, motorcycles, and trailers; performs related duties as required. 

Position Highlights:
  • Monday-Friday
  • 7:30 am - 4:00 pm, First shift
  • Full-time (40 hrs per week)
  • Location: Wethersfield, CT 
  • NP-5 Bargaining Unit, including biennial shift and work location bid process
About Us:
The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Selection Plan

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

Connect with the State of Connecticut on LinkedIn.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles this class is accountable for performing a full range of duties in support of the emissions testing, vehicle inspection, customer complaint and/or regulated business licensing programs.

EXAMPLES OF DUTIES

EMISSIONS TESTING PROGRAM: Performs onsite reviews of emissions testing equipment, facilities, testing procedures, records and other contract compliance issues at subcontractor locations to ensure compliance with state and federal regulations; performs inspections of vehicles for pollution control devices to verify repairs have been completed; performs audits of emission equipment including calibration checks to ensure proper emission standards are in place; reviews documentation including, but not limited to, test data records, repair receipts and subcontractor records to verify repairs and inspections have taken place and are in compliance with established emissions standards; reviews financial hardship waiver requests and determines whether to approve waiver; provides technical assistance and acts as a technical resource to emissions inspectors and repairers; performs video surveillance of subcontractor test procedures and customer services as required; performs challenge tests to determine accuracy of emissions test results; performs covert audits; communicates with customers and other interested parties in person or over phone; responds to inquiries from the public; attempts to resolve complaints; prepares reports; performs related duties as required.
VEHICLE INSPECTION, CUSTOMER COMPLAINT, AND REGULATED BUSINESS LICENSING PROGRAMS: Performs site inspections and collects data at dealer and repairer locations for proposed or existing facilities/locations as referred by licensing staff; conducts pre-licensing and qualification reviews of referred facilities for compliance with all applicable requirements; conducts non-criminal investigations and reviews of customer complaints; prepares findings upon completion of investigation for assigned cases; testifies as necessary at formal proceedings on assigned cases; performs inspections of motor vehicles at designated inspection lanes and taxis and ambulances at designated locations as assigned; ensures conformance to state statutes and regulations; conducts motor vehicle inspections to ensure safety compliance and authentication of vehicle identification numbers and transfer documents; communicates with customers and other interested parties in person or over the phone; responds to inquiries from dealers, repairers and the public and attempts to resolve complaints; prepares reports; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of motor vehicle parts, equipment and mechanical operations including emissions systems; knowledge of vehicle inspection methods and techniques; knowledge of vehicle diagnostic testing and repair methods; some knowledge of motor vehicle equipment calibration methodology; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of relevant agency policies and procedures; interpersonal and customer service skills; considerable oral and written communication skills; ability to identify, analyze and recommend effective solutions to problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in motor vehicle repairs, motor vehicle inspection activities or related experience that will provide a working knowledge of motor vehicle parts and repairs.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

Graduation from an accredited vocational/technical school specializing in automotive mechanical repairs may be substituted for two (2) years of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience resolving customer complaints  
  • Experience with changing work priorities 
  • Experience following motor vehicles and agency policies and procedures

SPECIAL REQUIREMENTS

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator's license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

PHYSICAL REQUIREMENTS

1. Incumbents in this class must possess the physical stamina to perform inspections and must possess manual dexterity.
2. Applicants may be required to pass a physical examination.

WORKING CONDITIONS

Incumbents in this class may be exposed to a moderate amount of disagreeable conditions encountered during the inspection of motor vehicles or facilities, vehicle emissions testing equipment or working outdoors.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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