STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

ADA Program Manager

Statewide Human Resources Program Manager (Hybrid)

Recruitment #230306-6467MP-001

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Introduction



Are you interested in fostering a team environment and a strong culture of customer service that will ensure program effectiveness and optimal service delivery in support of our agency’s objectives? 
Do you strive to motivate your team in a high paced, high volume setting while maintaining a working environment conducive to positive morale and teamwork?
 If so, this is the opportunity for you!

The State of Connecticut, Department of Administrative Services (DAS) has an exciting opportunity for you to join us as an ADA Program Manager (Statewide Human Resources Program Manager) for the Benefits and Leaves unit. In this role you will oversee the development, implementation, and management of a centralized employee accommodation request process in alignment with the Americans with Disabilities Act (ADA).  

As an ADA Program Manager we can offer you: 
  • A hybrid telework schedule
  • Industry leading health benefits, including medical and dental coverage
  • Competitive starting salary and structure 
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off - including 13 paid holidays per calendar year
  • Professional growth and paid professional development opportunities
  • Find out more about the benefits of being a confidential employee covered by the State of CT Manager’s Guide here!
  • Culture that encourages a healthy work-life balance to all employees!
This leadership role will report directly to the Human Resources Administrator and will manage a team whose primary responsibility will be to facilitate and administer the ADA accommodation request and interactive process. You will partner with other members of the HR team on complex cases, especially where ADA intersects with other laws such as the Family and Medical Leave Act (FMLA) or workers’ compensation. Your team will provide guidance and excellent customer service to employees and managers on understanding their rights and responsibilities within the accommodation process. 

The ADA Program Manager will:
  • Partner with and be accountable for successful relationships with agency human resources business partners and agency leadership personnel to appropriately and effectively implement reasonable accommodations;
  • Advises managers and employees on the interaction of the various leave entitlements and the ADA;
  • Supervise a team to ensure accurate, timely and proper handling of requests, provide training, oversight of daily activities and guidance through the demonstration of best practices; 
  • Provide review and resolution of escalated and/or complex cases;
  • Ensure compliance with Federal and State guidelines by staying current with requirements and trends; 
  • Ensure that approvals, denials, return to work and other important information are communicated properly to employees, managers and other stakeholders;
  • Track and analyze data and key metrics in order to evolve and progress the unit;
  • Make recommendations for enhancements, system changes, policy and procedure revisions to ensure operations are streamlined and efficient.
Position Highlights:
  • Full-time, 40 hours per week
  • Monday through Friday schedule
  • First shift hours
  • Centrally located in Hartford, CT (450 Columbus Blvd) with easy access to all major highways
Who We Are
The State of Connecticut has centralized its Human Resources function with the following goals:
• Support Connecticut's Growth - To serve our citizens, businesses, state agencies and other branches of government by providing the highest quality services at the lowest possible cost.
• Drive Continuous Innovation - To increase the efficiency and effectiveness of state government using best practices from the public and private sectors.
• Provide Rewarding Careers - To attract and retain a workforce of hardworking, dedicated public servants committed to leading our phenomenal state forward.

Selection Plan

These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.

To Apply:
  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • For assistance in applying, please visit our 'Applicant Tips on How to Apply' page.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Connect With Us:
If you have any questions pertaining to this recruitment please contact Jasmyn Raymond at Jasmyn.Raymond@ct.gov and reference the recruitment number.

Follow the State of Connecticut on LinkedIn.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services, this class is accountable for managing human resource programs having statewide impact.

EXAMPLES OF DUTIES

  • Directs staff and operations of a human resources program having statewide impact; 
  • Ensures standards and related policies and procedures are communicated to state agencies and consistently followed; 
  • Advises and counsels agency officials in areas of assigned responsibility; 
  • Plans, coordinates and manages program strategies and policies; 
  • Develops program goals, objectives, procedures and work plans; 
  • Develops or assists in the development of statewide policies and procedures; 
  • Interprets and administers pertinent laws; 
  • Selects, trains, manages and evaluates staff; 
  • Assists in preparation of program budget; 
  • Sets priorities and schedules projects to ensure that objectives are met; 
  • Analyzes applications of policies and their statewide impact; 
  • Analyzes technical human resource problems and recommends effective solutions in areas of assigned responsibility; 
  • Provides consultation and training to State agencies on recruitment, selection, classification and business rules; 
  • Maintains contacts with individuals both within and outside of program who might impact on program activities; 
  • Ensures consistency of policies and procedures and uniform interpretation of policies and procedures; 
  • Serves as state's representative and advocate at grievance and arbitration hearings in assigned area of responsibility; 
  • Manages the processing of workers' compensation claims; 
  • Manages or participates in design or delivery of statewide Human Resources certificate programs to ensure agency Human Resources staff are knowledgeable of rules and regulations; 
  • Manages areas such as (e.g., family, medical, military), and tuition reimbursement; 
  • May supervise as assigned the analysis and development of job classification and personnel assessment instruments to ensure compliance with professional standards and State and Federal requirements; 
  • May participate in development of policies and implementation strategies for Human Resources information systems; 
  • May perform or supervise statewide audits of human resources information systems; 
  • May provide expert testimony; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal and state statutes, regulations, policies and procedures;
    • public personnel administration; 
    • principles of job analysis, classification and job evaluation; 
    • personnel assessment, recruitment and selection principles and procedures; 
    • classification grievance and arbitration practices and procedures; 
    • workers' compensation; 
    • employee leaves; 
  • knowledge of
    • and ability to apply management principles and practices; 
    • and ability to use statewide human resource information systems; 
    • labor relations
    • statistics; 
    • employee and labor relations; 
  • considerable
    • interpersonal skills;
    • oral and written communication skills 
  • Negotiation and conflict resolution skills; 
  • Considerable ability to
    • conduct large scale classification, organizational and validation studies; 
    • considerable ability to develop and implement statewide human resources policies and procedures; 
    • considerable ability to interpret and apply statutes, contracts and regulations; 
  • Ability to provide consultation and training to state agency human resources staff; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of professional experience in human resources or equal opportunity/affirmative action or labor relations management.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the full advanced working level, in the specific human resources management functional area pertinent to the position (e.g. Talent Solutions, Human Resources Policy and Information Systems, Benefits and Leaves, Workers’ Compensation).

NOTE: For state employees, this experience is interpreted at the level of a Principal Human Resources Specialist, Human Resources Generalist 3, Equal Employment Opportunity Manager or an Agency Labor Relations Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in human resources management, labor relations, business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
  • A law degree may be substituted for two (2) additional years of the General Experience.
  • For state employees two (2) years as a Principal Human Resources Specialist, Human Resources Generalist 3 or Agency Labor Relations Specialist may be substituted for the General and Special Experience.
  • For state employees one (1) years as a Human Resources Business Partner 1 or Assistant Human Resources Business Partner may be substituted for the General and Special Experience

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree or higher.
  • Experience supervising human resources professionals.
  • Experience formulating and implementing operational plans.
  • Case management experience administering the Americans with Disabilities Act (ADA).
  • Experience managing the interaction of federal and state leave programs in conjunction with the application of an employee’s rights under the Americans with Disabilities Act (ADA).
  • Experience developing and maintaining partnerships with others while working with stakeholders, employees, supervisors, management, and union leaders.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
  • Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 




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